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12-13-2016 11:36 AM - edited 12-13-2016 11:41 AM
12-13-2016 11:36 AM - edited 12-13-2016 11:41 AM
Cache Module Status (failed)
Hello,
It seems that we have a degraded storage alert.
Specifically:
Controller on System BoardController Status OK
Serial Number 001438028346270 Model HP Smart Array P420i Controller Firmware Version 4.68
Cache Module Status Failed
Cache Module Serial Number PBKUA0BRH5I6IH Cache Module Memory 524288 KB
----------
Any ideas if this is a hardware error or not?
Thanks
Alex
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12-13-2016 11:48 AM
12-13-2016 11:48 AM
Re: Cache Module Status (failed)
Here's more information.
On the log it seems that it happened yesterday after that power supply input failure.
We migrated to another rack yesterday, so the server was turned off and installed to a new rack. Power seems redundant
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12-14-2016 06:18 AM
12-14-2016 06:18 AM
Re: Cache Module Status (failed)
Hello,
We logged in to Inteliggent Provision and saw the actual error message.
The message was reporting that the capacitor/battery is beeing charged. But it has been more than 30 hours now that we see the cache module failure.
Could this mean a bad capacitor?
Could somebody from HP please reply?
Thanks
Alex
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12-16-2016 04:54 PM
12-16-2016 04:54 PM
Re: Cache Module Status (failed)
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05-01-2017 06:36 AM
05-01-2017 06:36 AM
Re: Cache Module Status (failed)
Did you ever get an answer on this?
I saw the same events. FIrst it looked like a power supply issue.
Remove and replace the same PS and error switches to "cache module status failed"
If I replace the module does it affect the current raid configuration?
-j
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07-30-2017 07:25 AM
07-30-2017 07:25 AM
Re: Cache Module Status (failed)
I have the same issue on a 8.00 firmware Smart Array P420i Controller. What was HPs answer for this?
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10-20-2017 10:46 AM - edited 10-20-2017 10:48 AM
10-20-2017 10:46 AM - edited 10-20-2017 10:48 AM
Re: Cache Module Status (failed)
We currently have this same issue. After contacting HP support and sending the logs to them they said that the Smart Array battery has failed. They shipped us a new one and it will be installed tomorrow and hopefully resolving this issue. From what I could understand from the HP technician the cache is not used when the battery fails. I was informed that the server would be functioning at a lower speed due to this fact. I am currently running the up-to-date firmware for this device. I was informed that this doesn't affect the raid configuration. After I replace the battery and know more I will post on here to make sure everyone is aware of what happens.
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10-24-2017 11:40 AM
10-24-2017 11:40 AM
Re: Cache Module Status (failed)
Replacing the cache battery fixed the problem for us. All error messages went away shorty after booting the system up with the new battery.
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02-15-2018 03:38 PM
02-15-2018 03:38 PM
Re: Cache Module Status (failed)
Anybody knows what;s the part number for the battery?
Dont want to buy the whole kit.
it is the P420i with 512MB.
thanks.
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05-08-2018 05:40 AM
05-08-2018 05:40 AM
Re: Cache Module Status (failed)
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