Compaq KVMs with Windows 2000

[Brian_Murdoch · Accepted solution]

Hi Jody,

There is a known problem with the 2X8 KVM and Hardware Version H.0.2.1 or earlier as in your case.

Does the other KVM have this hardware version (or earlier)?

H.0.2.2 and above are OK as they have been reworked to address the problem.

They will be replaced if you contact HP.

Regards,

Brian

[Jody Lambert]

Talked to HP. KVMs are out of warranty, so I guess I'm shopping. THanks for all your help.

[Prashant (I am Back)]

Hi

Can i have the serial number for same.

Regards,
Prashant S.

[Jody Lambert]

I think the SN is 280RM001A03198, it is not clearly marked.

[Prashant (I am Back)]

Hi,

Serial number not validateing.
has to be 10 to 12 digits.

Regards,
Prashant S.

[Jody Lambert]

The other one it could be is 3882Q015

[Prashant (I am Back)]

Hi

How did you confirmed the kvm is out of warrenty. since this one is also not getting validated.

Regards,
Prashant S.

[Jody Lambert]

HP support stated that replacement would require proof of purchase. THese were purchased more than 3 years ago.

[Prashant (I am Back)]

Nothing much can be done