Compaq KVMs with Windows 2000

[Jody Lambert]

I have seven Compaq KVMs in our datacenter. Two of these KVMs are causing Windows servers to stop responding(ICMP) and cannot be accessed by the KVM. When I reset(Power Cycle) the KMV, the servers restart. This does not affect the Netware servers attached to the KVM. KVM is 2 X 8 and does not have a visible model number. All KVMs have mixed Netware and MS servers attached. Any suggestions will be greatly appreciated.

[Doug de Werd]

I have seen this before also. What may help is to see if you can upgrade the KVM firmware (I'm not sure if all of them can do this).

Go to the HP support site at http://welcome.hp.com/country/us/en/support.html and enter the model number of your KVM, then look for firmware updates (under Download Drivers and Software).

If this doesn't work, you might have to look into new KVM switches.

Thanks,
Doug

[Brian_Murdoch]

Hi Jody,

Can you get into the KVM screen to display the version information.

Prt-Scr and then choose Commands - Version and pass on the information displayed please, particularly the S, H and F values as well as the Keyboard and mouse settings.

The latest firmware for the KVM (Server Console Switch model) is 2.1.1 however if you can provide the details we'll know if you need and upgrade or not.

Check all your existing KVM's using this procedure and verify if there are any significant differences between the working KVM's and the two rogue ones.

Regards,

Brian

[Jody Lambert]

I failed to write in the earlier posts that I have upgraded firmware on both KVMs. When I attach a Windows box back to the KVM, it makes a high pitched noise. Sounds like the noise is coming from the server.

[Prashant (I am Back)]

Hi,

No such issues reported. but just want to know have we tried to update the firmware for same. Please confirm any model informaiton or serial no so we can try to validate the model we have.

Regards,
Prashant S.

[Prashant (I am Back)]

Hi,

Does server makes a high pitched noise. Which server it is connected on because no such option server to detect the connectity of kvm switch on server.

Back to old problem server stop responding:
Which of the following kvm switch we are using.

120206-001 1X2-Port KVM
400336-001 1X4-Port KVM
400337-001 1X8-Port KVM
400338-001 2X8-Port KVM
400542-B21 2X8-Port KVM

Regards,
Prashant S.

Regards,
Prashant S.

[Prashant (I am Back)]

Are we using cacading on same.

Regards,
Prashant S.

[Jody Lambert]

The version info looks like this:

Versions \ H 0.2.1
S 2.1.1 H \ O 2.1.1
F 0.5.0 \ A 0.0.12
Keyboard \ Mouse
Enabled \ Enabled
Rate 2C \ Rate 60
LEDs 0 \ Resolution 2
Mode 2 \ Type PS/2
Type 101/104 \

2002 Avocent en-us

Not sure what most of this means, but most of the KVMs have different versions. No true pattern. This info is from a troubled KVM.

[Jody Lambert]

The replacement part number is 147091-001. We are not cascading and only using 1 console. It a 2 X 8 switch.

[Prashant (I am Back)]

Hi,

Provide following two information to compaq or hp team at you country
part number is 147091-001
Versions \ H 0.2.1

Following product will be replaced.
You are from which country. If you are facing problem while getting confirmation from support team for replacement do put me a mail on indianvb@yahoo.co.in.

Regards,
Prashant S.

[Brian_Murdoch · Accepted solution]

Hi Jody,

There is a known problem with the 2X8 KVM and Hardware Version H.0.2.1 or earlier as in your case.

Does the other KVM have this hardware version (or earlier)?

H.0.2.2 and above are OK as they have been reworked to address the problem.

They will be replaced if you contact HP.

Regards,

Brian

[Jody Lambert]

Talked to HP. KVMs are out of warranty, so I guess I'm shopping. THanks for all your help.

[Prashant (I am Back)]

Hi

Can i have the serial number for same.

Regards,
Prashant S.

[Jody Lambert]

I think the SN is 280RM001A03198, it is not clearly marked.

[Prashant (I am Back)]

Hi,

Serial number not validateing.
has to be 10 to 12 digits.

Regards,
Prashant S.

[Jody Lambert]

The other one it could be is 3882Q015

[Prashant (I am Back)]

Hi

How did you confirmed the kvm is out of warrenty. since this one is also not getting validated.

Regards,
Prashant S.

[Jody Lambert]

HP support stated that replacement would require proof of purchase. THese were purchased more than 3 years ago.

[Prashant (I am Back)]

Nothing much can be done