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Smart Array P420i "could not be authenticated as a genuine HPE drive"

 
jdixon
Frequent Advisor

Smart Array P420i "could not be authenticated as a genuine HPE drive"

We have run into an issue a couple of times now with Gen8 servers claiming that drives could not be authenticated as a HPE drive. This is causing us issues beceause it is throwing off our RAID status monitoring.

The problem is we have matching drives that don't cause this warning flag. For example:

  • Bay 14 HP EG0450FBDSQ (HPD6) *Not Authenticated*
  • Bay 16 HP EG0450FBDSQ (HPD6) *Not Authenticated*
  • Bay 7, 8, 9, 10, 11, 12, 13, 17 HP EG0450FBDSQ  (HPD6) *Authenticated

So how come only two drives out of my 10 drives are an issue?

There are some things to point out:

  • Three drives are on Port 2l and two of them are the ones reporting this issue
  • Firmware of the P420i is 8.32 with 1024MiB module size and a valid battery 
  • This is a Gen8 25 bay server (starting with Gen8 you don't use the separate SAS expander)
8 REPLIES
Suman_1978
HPE Pro

Re: Smart Array P420i "could not be authenticated as a genuine HPE drive"

Hi,

Try some basic troubleshooting:
1. Switch OFF the server and remove the power cord.
2. Reseat all hard drives.
3. Reseat cables between the controller and drive cage.
4. Update server BIOS and hard drive (EG0450FBDSQ) firmware to the latest.

Version:HPD6(D) (24 Oct 2016)

Problems Fixed:

This firmware reduces the possibility of the controller and drive not properly negotiating link signaling, resulting in the controller not being able to identify a drive attached to a particular port/slot during system boot up. This firmware improves signal quality between the drive and the controller.

 

Thank You!
I am a HPE employee
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jdixon
Frequent Advisor

Re: Smart Array P420i "could not be authenticated as a genuine HPE drive"

I have tried the HPD6(D) firmware update in Windows but it reports:

Update not attempted (or interrupted). All selected devices are either up-to-date or have newer versions installed.

However, in HPE Smart Storage Admin it only reports the firmware version is HPD6 and not (D). The firmware does say: "Customers who already installed firmware version HPD6 do not need to update to HPD6 (D)."

I will have to try reseating the drives after hours.

mlasidab
Frequent Advisor

Re: Smart Array P420i "could not be authenticated as a genuine HPE drive"

Hi there,

 

this is not related with the drives but with the caddies/trays revision.

You can downgrade the firmware controller to 6.68/7.02 I think one of those solve the issue.

Also you can change the trays for a newer version. For example 4.0.0.10 solves the problem.

 

Cheers

jdixon
Frequent Advisor

Re: Smart Array P420i "could not be authenticated as a genuine HPE drive"

Interesting. Never noticed the caddies having revisions like that. I'm looking at two spare caddies on my desk right now and one says Rev 2.008 and the other says Rev 4.004.

I'm going to have someone go on-stie and look at the revision of the caddies complaining vs the ones not complaining. I'm pretty sure these are valid HPE caddies and not offbrand though, so how come the revisions matter?

mlasidab
Frequent Advisor

Re: Smart Array P420i "could not be authenticated as a genuine HPE drive"

I can't remember 100% but I think after revision 4.006 (included) that problem will go away.

it is related with the LEDs of the carriers and how they display the information/health status of the drives. So there is nothing (or should not be )  wrong with the drives.

Ask the technician to make some pictures of the drives when working. You will see the LEDs on the trays are not functional.

Hope that helps.

jdixon
Frequent Advisor

Re: Smart Array P420i "could not be authenticated as a genuine HPE drive"

I will ask the tech this Friday to look at the lights and also when he powers off the server to check the revision printed on the side of the caddies for all the caddies in the system.

I'll be curious what revisions work vs don't work and if we find some that are older than the ones we see causing a problem, if we swap the caddies with other slots does the problem follow the caddies or not.

I will respond back to you Friday afternoon. Thank you!

mlasidab
Frequent Advisor

Re: Smart Array P420i "could not be authenticated as a genuine HPE drive"

Hi Jdixon,

 

just out of curiosity, is there any udpate? what did the tech tell you?

 

Cheers

jdixon
Frequent Advisor

Re: Smart Array P420i "could not be authenticated as a genuine HPE drive"

Went on-site and all the caddies were the same (4.004). Powered down, reseated all drives, turned back on and no problem so far. So I'm not really sure.