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07-17-2006 08:55 PM
07-17-2006 08:55 PM
HPSIM 5.0 SP4 - Version Control Status not showing correctly over WAN link
I'm currently doing an installation of HPSIM 5.0 SP4 on a customer site. The HPSIM server is lcoated in Norway, but the managed servers are all over the world. All the servers we're adding have PSP 7.51A.
Now, most of the servers are working fine. We do have some problems though, specifically with the servers on the slowest WAN links, in Australia, Japan and New Zealand.
The problem is as follows:
The servers show correct hardware status. Software status is however shown as a question mark, with the text "Version Control Agent Not Configured". When I check the Version Control Agents for these servers, they are configured correctly. Also, if I click the software status question mark, I am eventually forwarded to the VCA homepage of the server, and everything looks ok.
So the only problem is the status icon itself really. I've tried deleting the servers and adding them again, I've tried running software status polling multiple times, and also running identify systems task on them. All of these tasks take very long to run, but are eventually shown as completed. The icon however stays as question mark, and not the green tick status it should be showing.
So, we're thinking this is probably due to the slow WAN link. Are there any logs, for example for the software status polling, that I could look at to troubleshoot more? They have HP WAN accelerators on some of these links, but not all. Is there any configuration I can do on the CMS or elsewhere to increase timeouts or otherwise make this work?
I tried looking for similar issues here on the forum, but couldn't find any. Any help is greatly appreciated. As mentioned earlier, all settings on the servers are correct, they have been replicated from a known working server. This includes Trust/Certificate, SNMP, agent settings, VCA settings etc.
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07-19-2006 08:46 PM
07-19-2006 08:46 PM
Re: HPSIM 5.0 SP4 - Version Control Status not showing correctly over WAN link
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07-20-2006 08:50 AM
07-20-2006 08:50 AM
Re: HPSIM 5.0 SP4 - Version Control Status not showing correctly over WAN link
All the WAN lines are within the state, with most being a T1 line, occasionally an IMA circuit or DS3. Support pack level varies, most of them at 7.3 or newer.
But, not all of my WAN sites experience this. I have some T1 sites that are working just fine.
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07-20-2006 09:45 AM
07-20-2006 09:45 AM
Re: HPSIM 5.0 SP4 - Version Control Status not showing correctly over WAN link
I've tried doubling the SNMP and PING timeouts and retries to no avail, as expected, really. Are there timeouts anywhere in HPSIM that relate to software polling and VC status?
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07-20-2006 09:51 AM
07-20-2006 09:51 AM
Re: HPSIM 5.0 SP4 - Version Control Status not showing correctly over WAN link
Regarding VC specific timeouts, no clue on that one. I haven't had to adjust anything in that arena before.
I originally just slated these "errors" up to the old hardware and out of date support packs. But if it's happening in more than my location on new support packs with, hopefully, newer hardware, it may be more...
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07-20-2006 09:55 AM
07-20-2006 09:55 AM
Re: HPSIM 5.0 SP4 - Version Control Status not showing correctly over WAN link
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07-21-2006 07:37 AM
07-21-2006 07:37 AM
Re: HPSIM 5.0 SP4 - Version Control Status not showing correctly over WAN link
-Anantha
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07-23-2006 05:50 PM
07-23-2006 05:50 PM
Re: HPSIM 5.0 SP4 - Version Control Status not showing correctly over WAN link
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08-23-2006 01:53 PM
08-23-2006 01:53 PM
Re: HPSIM 5.0 SP4 - Version Control Status not showing correctly over WAN link
I'm still trying things on my own, and will post any success stories, but I am hoping for someone to just have the magic bullet...
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08-23-2006 06:25 PM
08-23-2006 06:25 PM
Re: HPSIM 5.0 SP4 - Version Control Status not showing correctly over WAN link
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08-29-2006 11:23 PM
08-29-2006 11:23 PM
Re: HPSIM 5.0 SP4 - Version Control Status not showing correctly over WAN link
We're stilling seeing this issue. I've tried increasing all timeouts and retries for 2 of the servers in Australia, to no avail.
Now I'm thinking, what if we installed a separate repository manager on a server local to australia? Would that help, or would it just make deployment faster? I guess the status is reported only direcvtly from the VCA to the HPSIM servere, and therefore it would not help? Would anyone here know?
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09-24-2006 11:20 PM
09-24-2006 11:20 PM
Re: HPSIM 5.0 SP4 - Version Control Status not showing correctly over WAN link
just to let you know you're not alone with that.
We have exactly the same problems you've described.
Our situiation: Large company with servers worldwide.
The HP SIM is located in Germany. Mainly the machines from our Asian region show:VC Agent not configured (but also some in AMER and EMEA region).
The configuration (snmp, vca...) is the same on all machines!
I also believe in some kind of timeout and wish I could tell you more!
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09-25-2006 03:28 AM
09-25-2006 03:28 AM
Re: HPSIM 5.0 SP4 - Version Control Status not showing correctly over WAN link
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09-25-2006 04:08 AM
09-25-2006 04:08 AM
Re: HPSIM 5.0 SP4 - Version Control Status not showing correctly over WAN link
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10-01-2006 05:51 PM
10-01-2006 05:51 PM
Re: HPSIM 5.0 SP4 - Version Control Status not showing correctly over WAN link
Are there other timeouts that are just for Version Control that aren't accessible via the GUI?
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12-12-2006 07:47 PM
12-12-2006 07:47 PM
Re: HPSIM 5.0 SP4 - Version Control Status not showing correctly over WAN link
I'm currently cleaning up a large SIM 5 installation to get rid of a lot of these small but irritating problems.
On of the problems i the sam as yours. We also have a lot of systems that show there VCA status with a questionmark.
When we started with this the servers where "unkonfigured" in SIM (showing the blue I). I did replicate VCA settings from one server to the other. That process was somewhat successfull. At least the status changed to a questionmark. If i look at the settingsa on the VC Agents they are correct and they show the "local" status correctly.
On some of the servers it worked when we did a second software status poll but we still have about 300 servers that wont show the correct staus in SIM.
I have tried to remove some of the servers from SIM and then adding them and they show up ok. But since its more than 300 of them it will be a timeconsuming task and i will propably loose all historical loggs.
Is tehera any other way of getting them to show the correct status?
Regards
/Johan
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12-12-2006 07:51 PM
12-12-2006 07:51 PM
Re: HPSIM 5.0 SP4 - Version Control Status not showing correctly over WAN link
Regards
/Johan
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12-12-2006 08:04 PM
12-12-2006 08:04 PM
Re: HPSIM 5.0 SP4 - Version Control Status not showing correctly over WAN link
I opened a call for this at HP, they are still working on it.
What I tried as an interim solution is to install not only one VCRM (Version Control Repository Manager) but in each region its own. So now I have a VCRM in region AMER, APA and EMEA. After this I only had a few "blue question marks" left (slow locations). Maybe you can try that!?
Regards, Mc
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12-13-2006 08:01 PM
12-13-2006 08:01 PM
Re: HPSIM 5.0 SP4 - Version Control Status not showing correctly over WAN link
Most of our servers are in the same lokation with a connection speed of minimum 100Mbit. Only a few servers are remote servers and they do report to SIM in a correct manner.
/Johan
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12-19-2006 04:06 AM
12-19-2006 04:06 AM
Re: HPSIM 5.0 SP4 - Version Control Status not showing correctly over WAN link
Replicate settings may get a completed status, but does the detail show any status errors. Sometimes the completed status can be deceiving.
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04-28-2009 06:00 AM
04-28-2009 06:00 AM
Re: HPSIM 5.0 SP4 - Version Control Status not showing correctly over WAN link
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05-06-2009 07:24 AM
05-06-2009 07:24 AM
Re: HPSIM 5.0 SP4 - Version Control Status not showing correctly over WAN link
http://forums11.itrc.hp.com/service/forums/questionanswer.do?threadId=1304889