HPSIM 5.3 with SP stops functioning

[Robert W. Eastman Jr._2]

Is anyone else experiencing the issue where HPSIM will stop functioning. This is happening sometimes once a day but defiently every other day it appears. Stopping and restarting the services does not help. Sometimes you can access the login page but after you login you will get just a blank page. The only way to get it to come back is to restart the server.

So far reviewing event logs hasn't gained me any more insight into the issue.

[Aravindh Rajaram]

How many systems are you managing with SIM? Also are you using any other SIM related products?

[Michael Mercogliano]

I get the following message multiple times daily:

Communication with the HP SIM server has been lost.

If the server has stopped, restart it. If the server restarted because it was upgraded, first restart your browser. After verifying that the server is running, sign in again.

HP SIM Info:
Operating system: Windows 2003
Version: Systems Insight Manager 5.3 - Windows
Build version: C.05.03.00.00
Build date: 2008-12-10 15:46
Patches: HOTFIX53_001.jar Thu, 2/19/2009, 8:42 AM EST

[Paul_627 · Accepted solution]

There is an existing thread that may be the same issue. See: http://forums.itrc.hp.com/service/forums/questionanswer.do?threadId=1311434

[Robert W. Eastman Jr._2]

There are 667 servers (Virtual & Physical) in our database with is an external SQL server. The only other addin we are using is the VMM for testing purposes. The issues we are experiencing started before the VMM installation though.

[T. Vander Auwera]

Could be linked to this:

SUPPORT COMMUNICATION - CUSTOMER ADVISORY
Document ID: c01710870

Version: 1

Advisory: HP Systems Insight Manager (HP SIM) Version 5.3 Windows Software - HP SIM Configured With the Remote Support Pack (RSP) Plug-In May Suddenly Shutdown


Enter the document ID in the search bar on hp.com to get it.

HTH,

Tristan

[Van den Ende Jacques]

For T. Vander Auwera: Not Easy to find you ex IAM

[T. Vander Auwera]

Now, you know where to call buddy !