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pmp 4.7 and Unsupported Configuration for dl360 g4p and dl380g5

Rogier Boeken
Frequent Advisor

pmp 4.7 and Unsupported Configuration for dl360 g4p and dl380g5

hi

i have recently upgraded from pmp 4.1 to 4.7 and with the old version i could not use pmp for a dl360g4p but with 4.7 i cannot either

also i now have a 2003 r2 enterprise x64 os running on a dl380 g5 and this can also not be managed by pmp 4.7 (hp sim 5.2 sp2)
it gives me the same error

unsupported configuration

is there anything i can do to get this to work

2 REPLIES
Rob Buxton
Honored Contributor

Re: pmp 4.7 and Unsupported Configuration for dl360 g4p and dl380g5

Ensure the server is being correctly identified by HPSIM. That generally means SNMP needs to be correct.
Have you checked that the OS / Server is listed as supported?
Rogier Boeken
Frequent Advisor

Re: pmp 4.7 and Unsupported Configuration for dl360 g4p and dl380g5

i checked the matrix

the dl360g4p has a nic card nic 7782 which is not on the list of supported nic cards. would that be the cause of pmp stating unsupported config (i guess i cannot un assign the pmp license from this server?)

i also checked the dl380g5 and i cannot find any components that are not on the list

the nic is on the list
the hardddisk (sata)
the raid controller P400/P800/P6400
the Os (w2k3 r2 x64 enterprise)

snmp is working correctly as everything else works (snmp traps, properly recognised in hp sim, with mp and software status etc)