Community
Switches, Hubs, and Modems
cancel
turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Problem with ADSL Speedtouch Modem with XP

Russell Standring
Russell Standring
Occasional Contributor

‎02-06-2004 03:44 AM

‎02-06-2004 03:44 AM

Problem with ADSL Speedtouch Modem with XP

Hello all

I have an issue that has me pulling my hair out at the moment.

I have an HP Pavilion 7955 desktop PC with windows Xp. For a year and a half, I have been using ADSL with an Alcatel Speedtouch USB modem without any problems. I used to play lots of online games, as well as download from the web, and we could leave the PC connected for 24 hours.

All this changed and we are now experiencing problems. The connection drops, although the modem icon is still green - which means it doesn't think there is a problem, and this can take from a minute to a couple of hours. I've bought a powered 1.1 USB hub, which doesn't help once the connection has gone. I've tested the modem on my old Windows Millenium PC and it seems fine, which seems to tell me it's not a modem or line problem.

What could be causing these issues, is it that the USB connections are having problems internally. The PC is about two years old now. I don't understand what has changed as it was working so well for so long.

Any help or thoughts would be gratefully appreciated. Let me know if you have any questions.

Cheers, Russell

PS - I work for HP in support, but software support, so I have no idea about the internals of a PC.
0 Kudos
Reply
The opinions expressed above are the personal opinions of the authors, not of Hewlett Packard Enterprise. By using this site, you accept the Terms of Use and Rules of Participation.