Problem Logging In - "Page Can't Be Displayed" Error

[Warren_Admin]

There is a chance that when you try to log onto the Community, you may get a “Page Can't Be Displayed" error.

We are actively working to fix this problem.

In the meantime, if you are experiencing this problem, we have found that by returning to the forum home page, clicking "Sign In," and then and clicking Refresh, you will actually be logged in.

Thank you for your patience. We hope to have this issue resolved soon.

UPDATE 24 August, 2011: We believe that this issue has been resolved, for all current versions of Internet Explorer, Firefox, Chrome and Safari. Again, thank you for your patience. 

[Hein van den Heuvel]

Using Chrome I typically see "This webpage is not available"

I'm only replying to add the above string to this topic to increase the odds of other folks find this topic.

I searched for it, but did not find it.

Hein

more search fodder:

 " The webpage at [Broken link removed on 03-23-2017 by Admin] might be temporarily down or it may have moved permanently to a new web address. "

[James R. Ferguson]

HI:

For what it's worth, this morning it took at least a dozen trys to login.  I am not exaggerating when I say "a dozen", either.

...JRF...

[Stephan.]

Using Chrome:

Error 324 (net::ERR_EMPTY_RESPONSE) - everytime, sometimes mutiple

[Dennis Handly]

I've had two cases where I can't get in at all using firefox 5.  But can get in with chrome.

I've even gone to HPSC and it shows I'm logged in and then jump to the EBC forum.  I get:

Problem loading page:  The connection was reset

Trying again gives: 

502 Bad Gateway

The proxy server received an invalid response from an upstream server.

A few refreshes gives previous Problem loading page.

This particular problem occurred days before this topic was posted, so it may not be the same?

[rborgmaster]

Works for me now after serveral times of refresh and reload...

[Alex Geroulaitis]

Chrome 15.0.849.0 dev-m: either:

"This webpage is not available
The connection to h30499.www3.hp.com was interrupted."

...or:

"Bad Gateway

The proxy server received an invalid response from an upstream server."

Couldn't sign in even once in the last week or so; yet was able to sign in just now.


In IE9:

"Internet Explorer cannot display the webpage"

Refreshing gets me to a sign-in page, and then I am in. With Chrome - pretty much never get to a sign-in page.

(Thanks for working on this.)

[Alex Geroulaitis]

Works in IE9; still doesn't work in Chrome.

[D Hook1]

Been trying to log in for a week now. Finally got on by going through the "change password" portal. Keep getting the "Bad Gateway" error message. Usiing IE 8.

Anyone know of a solution or is this the typical HP response of Let Them Eat Cake?

[Dennis Handly]

>Anyone know of a solution or is this the typical HP response of Let Them Eat Cake?

They claim it is fixed and I'm not having any more problems after last week.  In fact they took down their Latest News link to here.

If it is still failing for you, you may want to drop a PM to Warren_Admin.

[Alex Geroulaitis]

---

@alex Geroulaitis wrote:
Works in IE9; still doesn't work in Chrome.

---

As of today: works in IE9 and Cr 13.0.782.218 m (stable).  Does not work in Cr 15.0.865.0 dev-m (developer) - my main browser: "Bad Gateway".

[D Hook1]

>They claim it is fixed and I'm not having any more problems after last week.  In fact they took down their Latest News link to here.

If it is still failing for you, you may want to drop a PM to Warren_Admin.<

Broken link.  Says page not found.  I wish I could say I was surprised.

Finally got logged on today after trying again for a couple days and having "Bad Gateway" error popping up.

I use so many different message boards, forums, etc on the internet and it just amazes me that HP, known for their computer/programming/printing/ etc can't get a simple website to work properly.  It's the only one I ever have problems with on a consistent basis.  Not good for their reputation.

[Warren_Admin]

Appears that Chrome 13.0.782.218 m is fully stable. This appears to be the most current released Chrome version. I do not believe that beta and developer versions can be supported at this time.

Please note, "Page not found" and "Page cannot be displayed" are two different error traps. "Page not found" would be 404, while "Page cannot be displayed" is more likely 500.

Thanks,

Warren_Admin, HP Enterprise Community Managing AdministratorAny opinions expressed are mine alone and do not represent HP

[Bob Headrick]

Chrome13.0.782.218 fails with Bad Gateway.  IE9 was failing with Bad Gateway yesterday, I was able to log in just now. I am able to log in with Firefox 7.0 beta.

This has been a problem for me in the last week or so at least.

[Dennis Handly]

>Chrome13.0.782.218 fails with Bad Gateway.

I just tried it and had no problems.  In fact, I used chrome when I couldn't get firefox to work before.

[Stephan.]

There have been one or two days where chrome changed from rarely working with Error 324 to Bad Gateway and no chance to login.

At least for me this is fixed.

[Dennis Handly]

Well it's back again for firefox 6.0.1.  :-(

I had to flush my cache twice and open a new tab before I finally got in.

[Bob Headrick]

I am still getting consistent "Bad Gateway" in IE9 (my default browser) and Chrome.  FF 7 beta is working but inconvenient.  I can log in fine to the HP consumer forums.

I really hope this gets addressed, the current situation discourages me from answering questions here.

[Alex Geroulaitis]

Chrome users: could you please try logging in from an "incognito" window (Ctrl-Shift-N in Windows)?  In my main profile, "bad gateway".  In "incognito" - got right in. Are you able to log in? (Gimme me some kudos if so :))

Same with a different profile: logged in right away.

There is something specific to a local profile (cache, cookie, configuration - not sure) that causes the error.  That's not to say it's a user error - it's not, it's clearly HP problem since everything else works just fine, thank you.

(15.0.865.0 dev-m)

[Bob Headrick]

---

@alex Geroulaitis wrote:

Chrome users: could you please try logging in from an "incognito" window (Ctrl-Shift-N in Windows)?  In my main profile, "bad gateway".  In "incognito" - got right in. Are you able to log in? (Gimme me some kudos if so :))

Same with a different profile: logged in right away.

There is something specific to a local profile (cache, cookie, configuration - not sure) that causes the error.  That's not to say it's a user error - it's not, it's clearly HP problem since everything else works just fine, thank you.

(15.0.865.0 dev-m)

---

Interesting - it does work for me in incognito mode on Chrome, it fails in normal mode. 

Same result on IE9 - normal login fails, it works in InPrivate mode.  

I think you are on to something here.  

BTW, the same (?) passport login from the HP Consumer forums works fine on all my browsers without the incognito/InPrivate mode workaround.

[Dennis Handly]

>the same (?) passport login from the HP Consumer forums works fine on all my browsers

Strange, I would have thought all Lithium forums would fail the same way?

And I thought I found that HPSC worked but EBC forum failed.

[D Hook1]

Finally was able to sign in today, after almost 10 days of trying.  Constantly getting "bad gateway" error message.  Finally got on using private browsing window on IE8 as suggested above.

It's too bad HP doesn't know about the problem with this board.

[Dennis Handly]

>I would have thought all Lithium forums would fail the same way?

It looks like it did, earlier this year:

http://h30499.www3.hp.com/t5/Known-Issues-Suggestions/Problem-Logging-In-quot-Request-Entity-Too-Large-quot-Error/m-p/2402092

[Dennis Handly]

Well it's back again for firefox 6.0.2.  :-(

I gave up fooling with reloading and went off to use chrome.  After 5 or so minutes I came back to firefox and hit Sign In and it finally worked.

[D Hook1]

Still can't sign on using IE8 without going to a private browsing window.

I suppose, like most HP tech help, the customer finally just gives up and goes away and then you can return to your video games.  What a sad, sad way for a once-great company to be run.