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тАО09-11-2008 07:06 AM
тАО09-11-2008 07:06 AM
BL20p G3 repeated power issues
Under warranty, HP engineers did the following
-system board replaced, insufficient power error still present in IML, although the status light did go green once booted. The server was still shutting itself down intermittently.
-enclosure upgraded to managemenet module firmware 2.40 & blades upgraded to latest ILO firmware 1.92, issue still there.
-Another engineer replaced system board, power converter module & DC filter. The system board failed to boot on the first attempt(no bios output).
-Another system board was brought in the following day. Server worked okay & this cured the insufficent power message in the IML logs. Unfortunately, the following day, the server has had a total power failure. There is now no power input for this blade on any enclosure.
I could get an HP engineer to replace another system board/power components. It could be that HP keep giving me faulty components, but this many power failures is very odd. Anyone else experienced anything like this? Could it be an enclosure issue?
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тАО09-15-2008 08:53 AM
тАО09-15-2008 08:53 AM
Re: BL20p G3 repeated power issues
The first incidence was very nasty as it would take down the whole enclosure.
The problem was with blade 1 in that case. HP CE replaced the sleeve, signal backplane and updated the enclosure firmware to 2.40 but the power problem was persisting. At last the blade was replaced but it wouldn't power on automatically. But the blade is working normal besides others in the enclosure.
In the second incidence for the same power issue, HPCE replaced the system board and voltage converter but the blade # 3 ( different enclosure) failed after few hours. Then they replaced the sleeve but the blade failed on the next day. They replaced the system board again and since then it's working normal. HP insisted to update the f/w to 2.40 on this enclosure. But that wasn't the cause of the problem.
Knowing that you have blade iLOs and the enclosure at latest f/w level, it concerns me that the problem still might occur.
There is something terribly wrong with the p-class products which under certain conditions goes south. It's hard to pin-point the cause and sometimes the fix doesn't make any sense.
Did you notice the iLO version of this failed blade? I guess there has to be some compatibility between the f/w level of iLO and the enclosure.
Maybe in your case, replacing the system board would work.
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тАО09-16-2008 02:13 AM
тАО09-16-2008 02:13 AM
Re: BL20p G3 repeated power issues
If I move the blade to an older firmware 2.30 enclosure, it works okay. I tried updating ILO/BIOS again(since hardware replaced), but the problem is still there. Could be an enclosure issue.
I have started a new thread on the hardware malfunction issue, & I will see what i can get from HP support on this.
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тАО09-16-2008 11:33 AM
тАО09-16-2008 11:33 AM
Re: BL20p G3 repeated power issues
we have the exact same problem (BL25p) and so far have been unable to resolve. We have tried different slots, different enclosures, different racks even.
Same thing, same error.
We got it to boot one time initially, but then it shut itself down after about 30minutes.
Thanks,
Mike B.
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тАО09-17-2008 02:18 AM
тАО09-17-2008 02:18 AM
Re: BL20p G3 repeated power issues
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тАО12-03-2008 05:01 AM
тАО12-03-2008 05:01 AM
Re: BL20p G3 repeated power issues
Please HELP!
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тАО12-03-2008 05:21 AM
тАО12-03-2008 05:21 AM
Re: BL20p G3 repeated power issues
All is fine now.
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тАО12-03-2008 05:36 AM
тАО12-03-2008 05:36 AM
Re: BL20p G3 repeated power issues
Issues were
-original system board fault
-faulty replacement system boards
The last fault "hardware malfunction error" when booting windows was not actually a hardware fault, but a software fault. It looks like the original build had problems with newer system board hardware.
I had to rebuild windows using the latest smart start CD. Interestingly, a proliant support pack install prior to that did not fix, implying the proliant support pack was missing at least one driver.
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тАО12-03-2008 05:38 AM
тАО12-03-2008 05:38 AM