Can't Boot

[Archaea]

Hello, I'm operating a BL870c Integrity blade within a C7000 BladeSystem enclosure. Currently the blade appears to turn on, but does not display any EFI or operating system prompts in the live console.  The only potential issue being stated is "MEM_ERR_LOG_FAILED_TO_CLEAR", which is it's last log. I haven't found anything about how I might deal with this error, if anyone knows anything useful I'd love some assistance.

[TVVJ]

Hello,

May be I am getting this incorrect, but could you login to the server's iLO and see if there are any more specific error messages?

Regards,

[Archaea]

@TVVJ The iLO did not contain more specific errors, I also went through the OA logs and nothing appears to be out of the ordinary. Besides the system logs, forward progress and OA logs is there anything I should check to glean more information on this issue?

[jsm6]

Hi,

Was there any changes to the system like memory addition etc? Can you share the forward progress (dump format) and "df -all -nc" output from MP?.

Also perform a efuse reset (if system is down and not accessble) and check livelogs/forward progress logs for any errors?

OA cli > reset server <bay number>         (will take few mins to show back and then power on and validate boot progress in livelogs).

Thanks.

[Archaea]

Hi @jsm6 ,

I only recently got it and installed 8 GB of RAM and a single Itanium processor. I performed the E-Fuse reset, it does not appear to fix the issue. I get this from the FRU dump:

DF -all -nc




FRU Entry #   0 :
FRU NAME: System Board ID:0000

CHASSIS INFO:
 Type:Rack Mount Chassis
 Part Number        : AH232-2001A
 Serial Number      : **removed**
 Custom Info        : 6e016ed0
 Custom Info        : 1e044cd4

BOARD INFO:
 Mfg Date/Time      : 6677481
 Manufacturer       : Inventec
 Product Name       : server BL870c system board
 S/N                : **removed**
 Part Number        : AH232-60001
 Fru File ID        : 11
 Custom Info        : A05
 Custom Info        : 4813
 Custom Info        : D2
 Custom Info        : 0

PRODUCT INFO:
 Manufacturer       : hp
 Product Name       : server BL870c
 Part/Model         : AH232A
 S/N                : **removed**
 FRU File ID        : 11
 Custom Info        : 503

FRU Entry #   1 :
FRU NAME: Memory Board ID:0001

CHASSIS INFO:

BOARD INFO:
 Mfg Date/Time      : 6979844
 Manufacturer       : Inventec
 Product Name       : server BL870c Memory Mezzanine
 S/N                : **removed**
 Part Number        : AH232-60002
 Fru File ID        : 10
 Custom Info        : A02
 Custom Info        : 4812
 Custom Info        : B2
 Custom Info        : 0

PRODUCT INFO:

FRU Entry #   2 :
FRU NAME: Disk Backplane ID:0007

CHASSIS INFO:

BOARD INFO:
 Mfg Date/Time      : 6958481
 Manufacturer       : Inventec
 Product Name       : server BL870c SAS Disk Backplane
 S/N                : **removed**
 Part Number        : AH232-60003
 Fru File ID        : 10
 Custom Info        : A02
 Custom Info        : 4802
 Custom Info        : D3
 Custom Info        : 0

PRODUCT INFO:

FRU Entry #   3 :
FRU NAME: Mezzanine 1 ID:0008

CHASSIS INFO:

BOARD INFO:
 Mfg Date/Time      : 13673580
 Manufacturer       : HP
 Product Name       : NC364m Quad Port 1Gb NIC for c-Class BladeSystem
 S/N                : **removed**
 Part Number        : 448066-001
 Fru File ID        : 01/17/09
 Custom Info        : 4330d2
 Custom Info        : 817844d4

PRODUCT INFO:
 Manufacturer       : HP
 Product Name       : NC364m Quad Port 1Gb NIC for c-Class BladeSystem
 Part/Model         : 447883-B21
 Version            : 0C
 S/N                : **removed**
 Asset Tag          :
 FRU File ID        :

FRU Entry #   4 :
FRU NAME: Processor 0 ID:0032

PROCESSOR DATA
 S-spec/QDF:  LABA
 Sample/Prod: 01

CORE DATA
 Arch Revision                :  00
 Core Family                  :  20
 Core Model                   :  01
 Core Stepping                :  01
 Max Core Frequency           : 1600 MHZ
 Max SysBus Frequency         :  267 MHZ
 Core Voltage                 : 1150 mV
 Core Voltage Tolerance,High  :   64 mV
 Core Voltage Tolerance,Low   :   3F mV

CACHE DATA
 Cache Size                   :   12 MB

PACKAGE DATA
 Package Revision             : NE Substrate Revision: 01

PROC PART NUMBER DATA
 Part Number                  : 80567KE
 Electronic Signature         : 0003520B3DEBD9A8

THERMAL REF DATA
 Upper Temp Ref               :  90 C
 Calibr Offset                :  15 C

FEATURES DATA
 IA-32 Proc Core Feature Flags:  FFFB8743
 IA-64 Proc Core Feature Flags:  1B81806300000000
 Package Feature Flags        :  0F000000
 Devices on TAP Chain         :  1

FRU Entry #   5 :
FRU NAME: Processor 0 RAM ID:0036

CHASSIS INFO:

BOARD INFO:
 Mfg Date/Time      : 0
 Manufacturer       :
 Product Name       : MTV_A1_1612   SC
 S/N                : **removed**
 Part Number        : AD392-2100C
 Fru File ID        : B
 Custom Info        :
 Custom Info        : 4733
 Custom Info        :
 Custom Info        : 1H64010B2b82
 Custom Info        : 1

PRODUCT INFO:

FRU Entry #   6 :
FRU NAME: Virtual MEZZ 1 ID:0064

CHASSIS INFO:

BOARD INFO:

PRODUCT INFO:
 Manufacturer       : hp
 Product Name       : Gbit Ethernet
 Part/Model         :
 Version            : 11
 S/N                :
 Asset Tag          :
 FRU File ID        :

FRU Entry #   7 :
FRU NAME: Virtual MEZZ 2 ID:0065

CHASSIS INFO:

BOARD INFO:

PRODUCT INFO:
 Manufacturer       : hp
 Product Name       : Gbit Ethernet
 Part/Model         :
 Version            : 11
 S/N                :
 Asset Tag          :
 FRU File ID        :

FRU Entry #   8 :
FRU NAME                : DIMM0A
FRU ID                  : 0128
JEDEC SPD Rev           : 0x12
JEDEC Mfg ID            : 0x2CFFFFFFFFFFFFFF
JEDEC Mfg Location      : 0x08
JEDEC Mfg Part #        : 36HTF25672Y-53EB1
JEDEC Mfg Revision Code : 0x0100
JEDEC Mfg Year          : 0x06
JEDEC Mfg Week          : 0x32
JEDEC Mfg Serial #      : **removed**
Mfg Unique Serial #     : **removed**

FRU Entry #   9 :
FRU NAME                : DIMM0B
FRU ID                  : 0136
JEDEC SPD Rev           : 0x12
JEDEC Mfg ID            : 0x2CFFFFFFFFFFFFFF
JEDEC Mfg Location      : 0x08
JEDEC Mfg Part #        : 36HTF25672Y-53EB1
JEDEC Mfg Revision Code : 0x0100
JEDEC Mfg Year          : 0x06
JEDEC Mfg Week          : 0x32
JEDEC Mfg Serial #      : **removed**
Mfg Unique Serial #     : **removed**

FRU Entry #  10 :
FRU NAME                : DIMM0C
FRU ID                  : 0144
JEDEC SPD Rev           : 0x12
JEDEC Mfg ID            : 0x2CFFFFFFFFFFFFFF
JEDEC Mfg Location      : 0x08
JEDEC Mfg Part #        : 36HTF25672Y-53EB1
JEDEC Mfg Revision Code : 0x0100
JEDEC Mfg Year          : 0x06
JEDEC Mfg Week          : 0x32
JEDEC Mfg Serial #      : **removed**
Mfg Unique Serial #     : **removed**

FRU Entry #  11 :
FRU NAME                : DIMM0D
FRU ID                  : 0152
JEDEC SPD Rev           : 0x12
JEDEC Mfg ID            : 0x2CFFFFFFFFFFFFFF
JEDEC Mfg Location      : 0x08
JEDEC Mfg Part #        : 36HTF25672Y-53EB1
JEDEC Mfg Revision Code : 0x0100
JEDEC Mfg Year          : 0x06
JEDEC Mfg Week          : 0x32
JEDEC Mfg Serial #      : **removed**
Mfg Unique Serial #     : **removed**

   -> This is the last entry in the selected list.

-> Command successful.

[Moderator edit: Erased the confidential info]

[jsm6]

Hi,

The memory loading looks fine, however the installed cpu shows different than in support list.

Processor shows " Product Name : MTV_A1_1612 SC" which is Montvale 1.6Ghz 12MB cache (AD392A - meant for rx2660 server model).

However, BL870c supports below processors (no 12MB cache processors)

HP BL870c CPU 1.42GHz/12MB 533FSB No DBS (9120N) AD394-2101C
HP BL870c CPU 1.60GHz/18MB 533FSB DBS (9140N) AH255-2101C
HP BL870c CPU 1.60GHz/24MB 533FSB DBS (9150N) AH320-2101C

Ref : https://www.hpe.com/psnow/doc/c04140528

PS : Not saying that wrong cpu is installed, but need log review before concluding it.

Has this server ever reached EFI shell since installation?

We would need to review complete SL logs to understand the status and where the server stops.

I would suggest to open a Support case with HPE (If server is in contract), so that we can assist further.

Thanks.

[Archaea]

@jsm6 

Sadly the system is not under contract currently, so I am unable to do anything with regards to that. However, I have replaced the processor with one of the listed compatible microprocessors, and it now gets a new error!

Log Entry 9: 26 Aug 2010 10:58:38
Alert Level 5: Critical
Keyword: VOLTAGE_DEGRADES_TO_NON_RECOVERABLE
Voltage degraded to non-recoverable level - Check all boards with this voltage.
Logged by: Baseboard Management Controller;
Sensor: Voltage - 1.2V Sys BD FSB
Data1: transition to Non-recoverable from less severe
0x204C7648DE0202F0 FFFF030762020300

Log Entry 10: 26 Aug 2010 10:58:38
Alert Level 7: Fatal
Keyword: SHUTDOWN_OR_RESET_ON_SENSOR
System shut down or reset caused by sensor reading
Logged by: Baseboard Management Controller;
Sensor: System Event - 1.2V Sys BD FSB
Data2: OEM Code2: 0x62
0x204C7648DE020300 6200A87062120300

I'm investigating the power system currently, but I'm unsure of why it would be failing due to the current provided power being more than enough as there is currently 1178 watts extra. Is there any specific routes I should take debugging the exact cause of these issues? I might see about adding yet *another* powersupply, but I'd rather not request another powersupply without some more information on the issue.

Thank you

[jsm6 · Accepted solution]

Hi,

The error points to 1.2V fault on SYS BD. 

Try to reseat all the connectors on SYS BD (incuding memory mezzanine) and power ON again.

If still fails with same error - the SYS BD must be faulty and needs replacement.

Thanks.

[support_s]

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