HPE BL460c Gen9 with B140i controller SATA SSDs Degraded (smart error)

[msobers22]

The RAID function was disabled and AHCI mode is enabled. The controller model now displays iLO as a Wellsburg AHCI controller. The server health status is all green ,but the physical drives now display "Degraded (Smart error)" .

Does anyone know a resolution for this issue? 

[support_s]

System recommended content:

1. HPE ProLiant BL460c Gen9 Server Blade - Product Information Reference | Product features

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[Sham82]

Hello, 

please let us know 

> Is it a working setup?
> Was Raid created before you enabled the AHCI mode?
> Was the error seen before you made these changes?
> Where do you see the errors? Screenshot would be helpful. 
> What is the LED status of the Drives?
> What is the model number of the drives installed and what firmware are they running?
> What is the operating system running? 

Regards

HPE

[msobers22]

Yes, the server is working 

The two M.2 SSDs configured as a RAID1 mirror previously, that was cleared and the AHCI mode was enabled. 

These are M.2 internal SSDs no LEDs

The OS is ESXi 7 U3 installed on one drive 

Moderator Edit: Removed the Serial Number for Privacy.

[Sham82]

Hello, 

Since you mentioned you have already logged 3 cases.
and our team is actively working on those cases.
Please share the requested information and Logs.
So the Team can assist you further.

Regards.

HPE

[msobers22 · Accepted solution]

Hello,

I wanted to pass along that we were able to find a solution to the issue. The HPE Custom ESXi 7 U3 image does not contain the drivers for the B140i Smart Array controller. Once you install ESXi 7 U3 the controller swithes to AHCI mode and you see the degraded error. We had to downgrade to ESXi 7 U2 and the error disappeared. 
Here is the customer advisory link.
 Document - Notice: VMware - The Dual M.2 SSD Drive Status May Become Degraded After a VMware Update to VMware ESXi 7.0 or Later Using HPE Custom ESXi Images | HPE Support

[Sunitha_Mod]

Hello @msobers22, 

Great! We are glad to know that you have found the solution. 

[Atilllla]

Hi, im in the same situation now. Im asking about this article. It sais that the last supported version for b140i is esxi 6.7.  How did it worked for you on 7.0.2?  

[msobers22]

Hello,

Yes, ESXi version 7.02 will work and the smart errors will be gone.