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тАО04-06-2023 03:59 AM - last edited on тАО04-10-2023 07:01 PM by support_s
тАО04-06-2023 03:59 AM - last edited on тАО04-10-2023 07:01 PM by support_s
Hi Team,
We have facing an issue in c7000 enclosure ,
Onboard administrator (OA) is continously rebooting, while we try to login VCM or ILO and collecting some logs something will do , OA is automatically rebooting, some times is not coming up the OA, and after that we needto reset the OA and poser supply then only it come up.
could you please help on this above case
we already ready for replacing the OA, Also could you please share the troubleshooting steps after OA replacement.
what are the prerequisition need to take before replacement the OA (onboard administrator)
Solved! Go to Solution.
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тАО04-09-2023 10:48 PM
тАО04-09-2023 10:48 PM
SolutionHello,
First take a full backup of the OA. Refer to the below link for backup the OA config.
https://support.hpe.com/hpesc/public/docDisplay?docId=c02843807
Second, Check if the problematic OA is primary. if yes, Do a soft failover of the standy OA.
If the problematic OA is not primary, refer to the below link to replace the spare and check if the FW version is a match with the other OA.
https://support.hpe.com/hpesc/public/videoDisplay?videoId=vpsg00000294en_us
If the OA firmware is match allow it to sync.
If the OA firmware is not a match, Upgarde or downgrade the firmware as per the other OA.
You can also raise a support case with HPE and the same can be replaced by a Onsite tech or perform the activity over a VR session if you have the replacement part handy.
Cheers....
I work at HPE
HPE Support Center offers support for your HPE services and products when and how you need it. Get started with HPE Support Center today.
[Any personal opinions expressed are mine, and not official statements on behalf of Hewlett Packard Enterprise]

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тАО04-10-2023 12:52 AM
тАО04-10-2023 12:52 AM
Re: OA replacement procedure
Hi ,
Thanks for your valuable reponse and support
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тАО04-25-2023 08:06 AM
тАО04-25-2023 08:06 AM
Re: OA replacement procedure
Hello @Adarshop,
That's awesome!
We are glad to know your concern has been addressed.
Thanks,
Sunitha G
I'm an HPE employee.
HPE Support Center offers support for your HPE services and products when and how you need it. Get started with HPE Support Center today.
[Any personal opinions expressed are mine, and not official statements on behalf of Hewlett Packard Enterprise]
