The Fibre Channel Controller in Slot 1 has a new status of 6.

[Tharmarajah Kesavan]

Hi we are receiving the following error in our eventvwr log.
Fibre Channel Controller Status Change. The Fibre Channel Controller in Slot 1 has a new status of 6.
(Host controller status values: 1=other, 2=ok, 3=failed, 4=shutdown, 5=connectionDegraded, 6=connectionFailed)
[SNMP TRAP: 16028 in CPQFCA.MIB]

We also see the following in the system management homepage; state as degraded

Qlogic QMH2462 4GB FC HBA for HP c-Class Blade System

Status: loop failed
Location: slot 1
Serial Number: MY56502093
World Wide Port Name: 50060B00006BC5E4
World Wide Node Name: 50060B00006BC5E5
Firmware Version: 4.00.23
Option ROM Version: 1.16
Storage systems: none
Tape Controllers: none

The server is Proliant BL465c G1 and it's running on Windows Server 2003 R2 Std Edition, SP2

Is the HBA card faulty OR need to do an firmware update?

Appreciate and thanks a ton if you guys can help me in this matter.

cheers
rajah

[Terry Hutchings]

Not sure that either one of those are necessary right now. Is this a valid error? Can you see the storage from the blade? Are you also getting an error from the driver? Has the fiber cabling been checked for the possibility of potentially being disconnected?

[Tharmarajah Kesavan]

This is the only error I can see in the event logs;
Fibre Channel Controller Status Change. The Fibre Channel Controller in Slot 1 has a new status of 6.
(Host controller status values: 1=other, 2=ok, 3=failed, 4=shutdown, 5=connectionDegraded, 6=connectionFailed)
[SNMP TRAP: 16028 in CPQFCA.MIB]

we are supporting this server remotely so physical visibility is not valid. We can see the disks from computer mgmt.

We have checked with our SAN team and they said there's nothing wrong with the physical connection between switches,fiber and SAN. connection. They said the error comes from the server itself.

[Terry Hutchings]

I suspect you would see a slightly different error if the problem was with a redundant path. It appears that it's only being report this way by the agents. Have you tried unstalling the agents, then reinstalling? Typcially a reboot is required after the uninstall.

[Tharmarajah Kesavan]

what agent is this? How do I go about and uninstalling them.

Appreciate for your help on this matter.

thanks a ton.

cheers
rajah

[Terry Hutchings]

These would be the HP management agents. They will be listed under add/remove programs as "HP Insight Management Agents".

[Tharmarajah Kesavan]

Are they tied to hp system management homepage?
If I uninstall those agents do I need reinstall the system management homepage as well?

thanks for the prompt feedback.

cheers

[Terry Hutchings]

The system management homepage will not work correctly without them. I believe the problem is with the agents, but it won't hurt to remove the SMH at the same time. I would recommend reinstalling that after you reinstall the agents.

[Tharmarajah Kesavan]

Thanks for all the prompt feedbacks and suggestions. I will try your suggestion and will comeback to you.

Again, thanks.

cheers
Rajah

[Tharmarajah Kesavan]

By the way do you know where to download these agents for this server or they comes with the PSP package?

[Terry Hutchings]

The come in the psp and are available separately.

Link to the agents:
http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=15351&prodSeriesId=3454575&prodNameId=3562405&swEnvOID=1005&swLang=8&mode=2&taskId=135&swItem=MTX-27fa96e466cc46b1b6e3af1d5d

System management homepage:
http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=15351&prodSeriesId=3454575&prodNameId=3562405&swEnvOID=1005&swLang=8&mode=2&taskId=135&swItem=MTX-84b4161b7cd3455fb34ac57586

[Tharmarajah Kesavan]

Can I reinstall these agents on top of the existing ones :-O

cheers
rajah

[kris rombauts]

Rajah,

yes you can install the newer insight management agents on top of the current one, no problem to upgrade this way.

Could you relate the date&time of the error on the fibre channel card to other events in the SAN or network ? i.e. another server who reboots.

Are there other servers/blades that also show this error and if so, do they show it around the same date&time ?

It can be that another device (server/switch etc etc) restarts and causes an short SAN reset or timeout issue between the storage array and server/blade.

Kris

[Tharmarajah Kesavan]

Dear ALL,

Thanks for the feedback and suggestions. Well, I have investigated this issue thoroughly and found the affected server is in DMZ and SAN is not attached. I'm going to disable the HBA card in device manager so there's no more alert.