DV 6040US Broadcom Wireless Adapter NOT WORKING

[Angel Gimenez]

I've read several threads like this one but none so far has fixed my problem so I decided to create a new one.

Its simple the wireless switch is on and when windows starts it simlpy shows orange as disabled but the funny thing is that when you check your devices its not even listed. Try to add new hardware? wont work. Did some Restore points and worked 1 time. But after a restart came back to the same issue.

Does anyone have any idea on this one ?

I'm honestly about to burn this notebook. Sent email to HP support. No answer so far.

Hope I can find help here.

Thanks in advance.

[razzer]

sounds like it's not detecting it.is the switch turned on or off through the adaptors software?is it configured through windows or the adaptor software?you can try to reinstall.

[Rich McNabb]

Hi,

I have a similar problem at the moment as well. I upgraded to Vista and the wireless device was working fine and then for some reason it stopped working to the point of not even showing up in device manager and the hp wireless assistant is only showing bluetooth now. The wireless is activated as in showing a blue light and the WLAN service is started. I tried extracting the wireless software and running setup again but no change in device manager. I have even flashed the bios (including going into the bios and selecting load setup defaults) and reinstalled the chip-set software. The Online help was pretty average but when I spoke to a guy on the phone yesterday he said that a few people were experiencing the same issue and that new drivers are going to be posted on the hp.com website within the next 10 days. So at the moment I am just checking the site to see if there is any change and will call back after the time has expired to get an update. I am not too sure how long you have had you computer but you could try and get in touch with HP on the phone. I hope this helps and that you get working again. Take care, cheers!

- Rich McNabb

[mateusz84]

I have exactly the same problem on pavilion dv6150eu. Any help yet?

[Angel Gimenez]

I'm still waitin on a solution for this. HP has contacted me. But they don't seem to understand that the device is not recognized by windows on the startup. Therefore I cannot right click the wireless device to enable it.

[TriRan]

i am also having the same problem.... a few weeks back i was getting some BSOD's then i woke up and turned my laptop on and noticed the wireless card was gone... i rebooted and reinstalled the drivers and it worked then a couple days later it did the same thing and i have not been able to get it to work since...

i am running dv2125nr Windows XP Media Center SP2

[Adam Rausch]

I also have the same problem. Did the online chat with HP support. Told them that it wasn't listed in Device Manager, always had a orange light..... They didn't ask anymore questions, just got my address and are shipping out a box to send it to the repair shop.

Anyone found a solution, I would rather not ship it to them.

[TriRan]

mine is still messed up.. and i also feel the same way you do adam... ive tried everything i can think of... its also kind of odd every few reboots or so my built in card suddenly starts working but if i reboot again ( after it started working ) it is disabled

[david hallett]

i also am experiencing problems with wireless on my pavilion dv6095ea. the computer wont reckonise the broadcom mini pci adapter in device manager, ive tried every thing, even a new adapter! still the same probs. every now and then i reboot and everything is fine until a reboot.

has anyone got a fix for this? please

[janpryl]

Hi everyone,

Please take a look at:
http://forums.itrc.hp.com/service/forums/questionanswer.do?threadId=1107945

Good luck

Jan Pryl - Brazil (hp DV 6058cl with the same problem)

[samlab]

1) Restart the computer and enter into Safe Mode.
2) Uninstall the wireless driver from Control Panel.
3) Goto Program Files in your C drive and look for the Broadcom folder and delete it. Make sure that you remove it from the Recycle Bin too. Also you should have the latest version of the driver. (Boardcom 4.100.15.5) The HP website has this available (sp34152.exe). [Get the driver downloaded on your computer before doing any of these steps] In the SWSetup folder there should be a folder named WLAN delete all the files in there and replace it (copy and paste) the Boardcom files that you downloaded.
3) Restart the computer and enter into Safe Mode again.
4) Reinstall the driver. Check in Device Manager to see if the driver is there. If not then restart the computer and enter in Safe Mode again. The computer should see the wireless driver now.
5) In the C:\ProgramFiles\Boardcom there would be several system and configuration files. Right click on each of them and make the files Read-Only and click OK. The computer is going to give you an error. Ignore it and click on Cancel. Go back to the properties and you will see that the files are now Read-Only. Also goto C:\Windows\system32\drivers and look for a file named bcmwl5.sys and right click on the file and goto properties and make that file Read-Only.
6) Restart the computer and enter the computer in normal mode. The wireless driver should be installed and in the device


IT'S THE BATTERY!!!!!!

I can prove it.

Follow my sequence of power-off, remove power tip, remove battery, fire-up. Wireless works.

Power-down, put back battery, power-up. Wireless works!

Power-down and next time you power-up the Wireless WON'T work!

Why? Because the motherboard has kept some memory status about the battery condition and for some reason won't apply power to the Wireless card.

This is why it takes a few months for it to stop working. Its something to do with the memory cells in the battery and some status saved on teh motherboard.


Another way to get it working.

Hit F10 at BIOS startup.

F9 to load factory defaults.

f10 to save them.

Power off.

Remove power tip and set the wireless swicth to On.

Fire up laptop on battery.

When blue light comes on then attach power tip.

I still believe its interaction between battery, motherboard and power tip.

Anyone know what info gets kept in flash memory of motherboard about battery. My battery checks-out at 100% but I stioll have this problem.

FOLLOWING THIS DIRECTION

[Jose A Macias]

Hey i just talked to a cust-serv. rep like 8 hours ago and they are too, shipping a box to do maintenance on thst problem, same description and it's the same scenario, wondering if they are gonna have to do a recall, jaja... I'll try the power tip way but it won't do it for me since i have to move around with the puter alot.

you might corroborate the battery theory, download the hp battery check utility, mine says that the status of MY battery is : REPLACE, jaja, so if Angel is right it might be a nce way to check...

peace out...

-Gahiel

[Andreas Pircher]

The same thing with my dv6155eu. It also started about 6 month after buying it. Worked with the laptop without powertip until less than 10% of battery power was available. Then I´ve put it back to the desktop and connected the power tip. The next morning WLAN was gone.

Also tried everything. It came back once after hybernate - but after a few hours it was unavailable again.

Starting without battery does not help in my case either does the whole safe-mode-boot thing. Also tried bios update, driver reinstall - everything I found anywhere in the web.

Ugly thing.

[Jose A Macias]

So has hp said anything about it, or or off the record?
-Andres

[Tim Shubbie]

dv6000 disappearing broadcom -- my wireless switch changes colors from orange to blue when toggled. Nothing unusual about that... except that the wireless card has been removed.

[KaleadM]

I have a dv6113US and same exact problem.

[Beebe_1]

Hey all,

See this thread (among others). This is clearly a big problem for HP and everyone should know about it. Sorry I can't give any advice other than this.

http://forums1.itrc.hp.com/service/forums/questionanswer.do?threadId=1104931

[richard1k]

I also have wireless adapter (broadcom) working problem. I also couldn't download BIOS. Today I found there is new BIOS file at http://h10025.www1.hp.com/ewfrf/wc/softwareList?os=228&lc=en&cc=ca&dlc=en&product=3289680〈=en

BIOS: WinFlash for HP Notebook System BIOS (for Notebooks with AMD processors) - Microsoft Windows/Vista-Based
Dated: 07-2007 ; Version: F.3A ; Size: 3.16M

Have anybody tried it?

[dissatisfied cust]

This is a well documented prob with this series of notebooks and if you do a search on the Internet you'll find lots and lots of unhappy and frustrated people. None of the fixes work and HP tech support is absolutely horrendous. I have wasted hours and hours troubleshooting this issue and dealing with HP's inept tech support to no avail. Replacing the WLAN card and MoBo do not even solve the issue. In addition, there are other well documented issues (Displays going black, continuous beeping noises, not starting, etc) that will most likely crop up over a short period of time from what I've researched. Unfortunately, these notebooks are crap and HP is doing nothing to recall/replace them. Even folks who's notebooks are still under warranty are having huge issues resolving this issue with HP. My warranty expired on my DV6000 a few weeks ago so now I am screwed and stuck with a 13 month old notebook that doesn't work correctly and will most likely have serious additional issues in the near future. I totally regret buying this pc and realize now that I've wasted a lot of money. Along with everyone else who bought this series of notebooks I am extremely dissatisfied with the product and HPâ s lack of support to itâ s customers.

[Billy Travers Viewpark]

________________________________________
I know the feeling.I have just spent all week trying to fix the same problem with my new DV6152EU.
I have just solved the problem with the adapter and i have restarted the laptop ten times and it is now finding the Broadcom 802.11 wireless WLAN everytime.
My solution is as follows:
Insert the battery with power off.Turn laptop on and allow to start normally.Once fully loaded up,select shutdown from start menu.Remove power and then the battery.
IMPORTANT STEP AS FOLLOWS:
Leave mains power switched off and keep the battery out of the laptop.Press and hold in the POWER ON switch on the laptop for 20 seconds and then release.
Plug the laptop to the mains socket with battery still left out and power up as normal.The adapter should now be visible.
THE REASON:
The motherboard,battery and adapter are having an undiagnosed conflict as stated in another responce.Pressing and holding the POWER ON button with no external power source clears the motherboard and any internal power storing devices of their power,allowing the adapter to reset and work.This must be a problem with thousands of laptops made by HP and i was surprised that no information on patches or updated drivers are available for this particular fault as it has occured in many countries.
I really hope this helps all of you as i was going dizzy trying to cure this fault and the feeling of relief when it worked was immense.
HP dont seem to be responding as a few of you have stated,very very very poor assistance from them.Broadcom also are not blameless and both companies should get together and come up with a solution as laptops are designed to be mobile,but that isnt the case if the wireless function is faulty.

[david hallett]

quick follow up:-

after sending my laptop back to hp for fixing the wireless issue i got my computer back with the wireless fully working, hp changed the motherboard BUT when it came back it started switching itself off!!!
sent it back again and now its had a new cpu, heatsink and cooling fan. basically its a new computer but its works well now so my advice to anyone having this problem would be to get hp to fix it as they do know about the problem and exactly how to rectify it.
be persistant!

[Adam Chester]

Same exact problem. The last resolution works for me and now I am running SANS battery. I have a V3010us and the machine is one month out of warranty, grrr. Just a heads-up to those people running the V3000 series, it happens here too.

[nischal999]

i m using dv6113us notebook,with broadcom wlan card..same problem..wireless card suddenly stopped working.HP sent me replacement card and i replaced it, but still not working. I reinstalled windows and it started working again. I think its some bad HP update. Because I updated it, and it stopped working. Not even listed in device manager. I think i'll have to send my laptop to HP people. Seriously thinking of buying a new laptop from different company this time. And its not only me, its so many people with dv6000 series having same problem. I am really disappointed with HP.

[Patrick Sexon]

Same trouble. dv6100 cto. I've had my system board replaced for blank screen and beeping noise. It took me 2 months in the Philippines to have it replaced. Now I'm one month out of warranty and the broadcom trouble started. i'm tired of doing safemode reinstalls. After I logout of this internet cafe i'm in (i'm using a public computer now), i'll head out to buy myself a pcmcia wlan card... good luck to you all. have a nice day.

[Chacho Rodriguez]

I am working on getting a solution, but I need as much help as possible. Please take a moment to e-mail the following information to hp.consumers@gmail.com, as it will be a tremendous help:

- Your name
- Your location
- Your model
- Your problem
- Your experience with HP so far in finding a solution

Every e-mail will be greatly appreciated by all of us in finding a solution. Please feel free to contact me with any questions you may have, and all e-mails will be replied to in a short period of time.

Thank you all for your time.