How to use HPE Community Search

[Parvez_Admin]

Intelligent Search on HPE Community provides a unified search experience with Machine Learning & Dynamic Facets capabilities.

Unified search is one search experience enabling users to find a list of relevant content quickly, from both HPE Community and HPE Support Center (HPESC) knowledge base offering more choice of potential solutions for the user.

How to Use?

From the Community search bar, the drop-down now offers user the following options:

• All Community - To search across forums, blogs and users on HPE Community
• Users - To search for users on HPE Community
• Knowledge Base - To search for Knowledge content on HPESC
• Private Messages - Viewable only when a user is logged in

Below are screen-shots of the new results page layouts, together with a brief explanation of each:

1. Search Bar & its drop-down options:

With the new drop-down options, select and search the content accordingly. Search bar is persistent with no change to its placement on the page. 

2. Search Results:

With the new facets (displayed on the left) and filters (main body) the search results can be narrowed.

3. Search Forums:

Clicking on the "Forums" tab automatically renders the most relevant results, with options to sort by title, date, views and replies. Further filters can be applied by selecting the facets on the left.

4. Search Blogs:

Clicking on the "Blogs" tab automatically renders the most relevant results, with options to sort by title, date and views. Further filters can be applied by selecting the facets on the left.

5. Search Users:

Clicking on the "Users" tab automatically renders the most relevant results, with options to sort by registration date, username, rank, kudos, posts and solutions. Further filters can be applied by selecting the facets on the left.

6. Search Knowledge Base:

Selecting "Knowledge Base" from the search drop-down provides the user with the most relevant results on a new browser tab. The results will have options to select by Products, Drivers and Software, Documents, Forums and Videos. Further filters can be applied by selecting the facets on the left.

Please refer the below video for complete walkthrough: