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09-13-2016 01:06 PM
09-13-2016 01:06 PM
HP 5130 JG937A - PoE Issue
I have an access switch HP 5130 (JG937A) for use GrandStream SIP Phones. In the log have an alert: Trap <pethPsePortOnOffNotification>: PSE 4, IfIndex 30, Detection Status 3. Some phones continuously restart.
Any recommendation?
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09-13-2016 01:23 PM
09-13-2016 01:23 PM
Re: HP 5130 JG937A - PoE Issue
Howdy,
I would update the 5130ei switches to the latest software image and the latest PoE firmware image. If you still have issues after that it is time for a chat with your friendly support tech.
The early 5130 software had some issues coping with PoE devices that asked for power beyond their device class although I understand that issue to have been fixed since.
Have a look at this thread for additional details, discussion and an upgrade procedure.
Thanks
Ian
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09-19-2016 08:48 AM
09-19-2016 08:48 AM
Re: HP 5130 JG937A - PoE Issue
There's a known problem with Siemens phones requesting 3w of power, then trying to draw almost 4w and the switch current limits and kills the phone. It's possible you're experiencing a similar issue. It's worth making sure everything is on the latest firmware, including the phones.
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09-22-2016 01:31 PM
09-22-2016 01:31 PM
Re: HP 5130 JG937A - PoE Issue
Hi Ian,
I use a new switch HP 5130 (JG937A) and upgrade switch image from r3109p05 to r3113p05, the PoE PSE Version is: 145, but still I receive the same alert "Trap alert <pethPsePortOnOff Notification>: PHASE 4 IfIndex 46, Detection Status 3".
Any comments?
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09-23-2016 03:19 AM
09-23-2016 03:19 AM
Re: HP 5130 JG937A - PoE Issue
legoman wrote: There's a known problem with Siemens phones requesting 3w of power, then trying to draw almost 4w and the switch current limits and kills the phone.
Reference: Support Information note mmr_kc-0131022.
I'm not an HPE Employee
