transcivier TX fault detected!

[komarovaa]

Good afternoon, colleagues! Bought 3 switches, 2x HP 5130 JG933A and HP 1950 JH295A 12XGT. I decided to test the compatibility of transceivers, having the following set:
1. JD094B 10GB sfp+
2.J4859C 1GB sfp
I use a single-mode optical cable. The switches will connect directly to each other.
I connect switches:
HP 5130 ---- HP 5130 using J4859C: link up
HP 5130 ---- HP 5130 using JD094B no link
Journal entry
2020-12-25 08:51:17 NotificationGigabitEthernet1 / 0/2: TX_fault detected!
2020-12-25 08:51:17 ErrorGigabitEthernet1 / 0/2: Transceiver type not supported!
2020-12-25 08:51:15 WarningGigabitEthernet1 / 0/2: The transceiver is 10G_BASE_LR_SFP.

HP 5130 ---- HP1950 link using JD094B transceiver also does not rise.

In all switches, the JD094B transceiver is detected. All equipment is new out of the box. Tell me, can it be that the JD049B transceiver is faulty or it could be something else?

[Ivan_B]

Hi @komarovaa !

Did I get you right that you plug SFP+ transceiver into SFP port? Try to use compatible ports 25-28, I am sure it will work there.

Check the quickspecs https://h20195.www2.hpe.com/v2/getdocument.aspx?docname=c04394228

The following Transceivers install into this Switch: (SFP Ports):
HPE X115 100M SFP LC FX Transceiver JD102B
HPE X110 100M SFP LC LX Transceiver JD120B
HPE X115 100M SFP LC BX 10-U Transceiver JD100A
HPE X115 100M SFP LC BX 10-D Transceiver JD101A
HPE X120 1G SFP LC SX Transceiver JD118B
HPE X120 1G SFP LC LX Transceiver JD119B
HPE X120 1G SFP RJ45 T Transceiver JD089B
HPE X120 1G SFP LC BX 10-U Transceiver JD098B
HPE X120 1G SFP LC BX 10-D Transceiver JD099B
HPE X120 1G SFP LC LH100 Transceiver JD103A

The following Transceivers install into this Switch: (SFP+ Ports):
HPE X120 1G SFP LC SX Transceiver JD118B
HPE X120 1G SFP LC LX Transceiver JD119B
HPE X120 1G SFP RJ45 T Transceiver JD089B
HPE X120 1G SFP LC BX 10-U Transceiver JD098B
HPE X120 1G SFP LC BX 10-D Transceiver JD099B
HPE X120 1G SFP LC LH100 Transceiver JD103A
HPE X130 10G SFP+ LC SR Transceiver JD092B
HPE X130 10G SFP+ LC LR Transceiver JD094B
HPE FlexNetwork X240 10G SFP+ to SFP+ 0.65m Direct Attach Copper Cable JD095C
HPE FlexNetwork X240 10G SFP+ to SFP+ 1.2m Direct Attach Copper Cable JD096C
HPE FlexNetwork X240 10G SFP+ to SFP+ 3m Direct Attach Copper Cable JD097C
HPE FlexNetwork X240 10G SFP+ to SFP+ 5m Direct Attach Copper Cable JG081C
HPE X2A0 10G SFP+ to SFP+ 7m Active Optical Cable JL290A
HPE X2A0 10G SFP+ to SFP+ 10m Active Optical Cable JL291A
HPE X2A0 10G SFP+ to SFP+ 20m Active Optical Cable JL292A

[jmpk]

Hi @komarovaa 

Have you checked it on any other interfaces ? If so what was the response other interface apart from GigabitEthernet1 / 0/2:. 

And you are using SPF+ tranceiver on 1G interfaces, please check on 10G interface 

[komarovaa]

Ivan_V, thanks for your answer! Yes, I tried inserting SFP + into ports, but the result was the same. I am using transceivers from the compatibility list. I have attached their photo

Messages that are written to the log: records from different switches

2020-12-25 11:55:18
NotificationTen-GigabitEthernet1/0/28: TX_fault detected!
2020-12-25 11:55:09
WarningTen-GigabitEthernet1/0/28: This is not a supported transceiver for this platform. HPE does not guarantee the normal operation or maintenance of unsupported transceivers. Please review the platform datasheet on the HPE web site or contact your HPE sales rep for a list of supported transceivers.
2020-12-25 11:55:07
WarningTen-GigabitEthernet1/0/28: The transceiver is 10G_BASE_LR_SFP.

2020-12-25 11:55:15
NotificationSystem stratum changed from 16 to 3 after clock update.
2020-12-25 11:55:15
NotificationSystem Leap Indicator changed from 3 to 0 after clock update.
2020-12-25 11:55:15
NotificationSystem clock changed from 03:02:47:177 01/01/2013 to 11:55:15:369 12/25/2020, the NTP server's IP address is 10.16.0.10.
2013-01-01 03:02:42
WarningTen-GigabitEthernet1/0/28: This is not a supported transceiver for this platform. HPE does not guarantee the normal operation or maintenance of unsupported transceivers. Please review the platform datasheet on the HPE web site or contact your HPE sales rep for a list of supported transceivers.
2013-01-01 03:02:40
WarningTen-GigabitEthernet1/0/28: The transceiver is 10G_BASE_LR_SFP.

 

[Ivan_B]

I don't want to run into conclusions just based on those photos, but I've never seen HP/HPE transceiver's serial numbers to start with LU. Normally they start with CN if manufactured in China or with MY if manufactured in Malaysia. Did you buy them from official HPE partner?

The fact is that the switch also thinks they are not genuine, so we have two possibilities:

1. They are not genuine indeed
2. This is a new manufacturer I am not aware about and it is so new that switch software hasn't been updated to recognize it. 

I've checked release notes of the latest s/w version 5130_EI_7.10.R3506P10 that can be found here https://h10145.www1.hpe.com/Downloads/SoftwareReleases.aspx?ProductNumber=JG933A&lang=en&cc=&prodSeriesId= and it doesn't mention nothing similar to this issue, but it never hurts to update the s/w to be sure. I see the next plan of action as follows:

1. Update 5130 to R3506P10
2. Plug one of these transceivers into SFP+ port and test it
3. If it doesn't work, generate a "display device" and contact HPE Support to open a case. Attach "display diag", photos and proof of purchase of those transceivers. Having the latest s/w as suggested will greatly help to speed up the case handling, because chances are they will ask you to update the s/w anyways.

P.S. There are two commands that could help us to reveal more details about transceiver's manufacturer:

display transceiver interface Ten1/0/28
display transceiver manuinfo Ten1/0/28

Could you share with me the output from these before the upgrade? 

[komarovaa]

Good day! Thanks for the advice! I will update the software version and I will definitely report the results. It will take me a while

[komarovaa]

Updated software to Boot image version: 7.1.070, Release 3506P10

display transceiver interface Ten1 / 0/28 outputs

[HP5130-K6]display transceiver interface Ten1/0/28
Ten-GigabitEthernet1/0/28 transceiver information:
  Transceiver Type              : 10G_BASE_LR_SFP
  Connector Type                : LC
  Wavelength(nm)                : 1310
  Transfer Distance(km)         : 10(SMF)
  Digital Diagnostic Monitoring : YES
  Vendor Name                   : WTD
  Vendor Part Number            : SFP-XG-LX-SM1310
Info:  This is not a supported transceiver for this platform.  HPE does not guarantee the normal operation or maintenance of unsupported transceivers.  Please review the platform datasheet on the HPE web site or contact your HPE sales rep for a list of supported transceivers.

display transceiver manuinfo interface 

Ten-GigabitEthernet 1/0/28 outputs The transceiver does not support this function.

Now I don’t know what to do ... So we got fake transceivers?

I still have a suspicion of an optical wire, it is connected from two with a connector. But it works on 1GB interfaces

[parnassus]

---

@komarovaa wrote: Now I don’t know what to do ... So we got fake transceivers?

---

IMHO since probably LU as Country Code means Luxemburg (see here the reason)...the most reasonable option you should consider is that those SFP+ Transceivers are not original (Luxemburg is not properly the european country where an HP/HPE's Transceivers' supplier can be found). Add to that the Vendor Name WTD...it resembles me something coming "from China".

[Ivan_B · Accepted solution]

I am afaid your transceivers are not genuine. As for your suspicions about the optical link itself - since J4859C works fine over the same cable it's highly unlikely it is the source of the issue. Unfortunately these fake transceivers totally lack DOM support, so we can't really see the signal parameters to rule out the cable as the root cause.

As a last-resort option try to set speed and duplex manually on both ends of the link:

int Ten1/0/28
 speed 10000
 duplex full

[komarovaa]

Ivan_B thank you for your help! I wrote to the official support of HPE Russia, I was prompted to fill out the form and send photos of the transceivers by email, which I will do.

I also tried to insert these transceivers into another JG961A switch, connecting it to the QNAP 1885 data storage system, the link also did not rise, and received the same message that the transceiver was not original.

Thanks again to all participants for their help.