error while adding device to inventory in hpe greenlake

[Arjitsabu]

After purchasing the key, tried to add the devices to the inventory in HPE Greenlake.
At the end of adding the device, it's showing like this.
" Device(s) with Serial Number: **confidential info erased** not found ".

anyone, please help me to get rid of this issue.

[pradeep_kr]

Hello Arjitsabu , 

Thank you for reaching us. Kindly use the below link to raise a case with the respective team to assist you. 

https://h41390.www4.hpe.com/support/index.html?form=glsupport

[GPST]

Error typically means serial number that you trying to add is unable to query in db.

Is there any other device that you facing the same issue? Pls provide us with an error screenshot.

Are you trying to add a bundle serial number?

[Elvinber]

@pradeep_kr  @GPST I have several APs that will  not  add in GreenLake.   With the error.  

Device(s) with Serial Number: (xxxxxxxxxx) not found.

[xingle]

@pradeep_kr  @GPST Could you tell me how to resolve this problem? Thanks a lot.