It looks like HP is going to charge us for Online FiOS or ILO updates

[Bugsyexley]

It seems that HPE is wanting to have us pay for firmware or update SPP‘s with an external service contract company even on $150 eBay purchase of a following server
delivered

HP Proliant ML310e Gen8 v2 Xeon E3-1241 v3 3.50GHz
Here is what they said
Thank you for your response.

We totally understand your concern.

We are writing to inform you about the requirements for obtaining a firmware update for your device.

To proceed with the firmware update, it is necessary to have an active support contract in place. Unfortunately, we do not offer firmware updates on a chargeable basis outside of our support contract.

The support contract ensures that you receive not only the firmware updates but also the necessary technical assistance and support to maintain the optimal performance of your server.

You may purchase the part From an HPE partner as per your choice
You will find the HPE partner details in the site below :
Partner Connect | Partner Search (hpe.com)
Or from a vendor of your choice
Looking forward to assisting you further on this case.


Please 'Reply All' when responding to the email.

Regards,
Salim Khan
Technical Solution Consultant
Hewlett Packard Enterprise


Work Timings: 6:30AM – 3:30PM CST
Weekly Offs : Saturday- Sunday
On leaves:

For immediate response on US Cases, Contact : iss_warrantysupportmentors@hpe.comz

Note: Data integrity is customer’s responsibility. HPE recommends to have a valid data backup frequently and before performing any activity.

If you need urgent support over the phone please find the support options for your country on the CONTACT HPE WORLDWIDE: https://www.hpe.com/us/en/contact-hpe.html

You can also log a new case, check the status / update details or raise a call back request on an existing case by visiting HPE Support Case Manager: https://h20566.www2.hpe.com/portal/site/hpsc/public/scm

“As a valued customer of Hewlett Packard Enterprise you’re also welcome to email our Customer Experience Recovery Team at cers@hpe.com for a guaranteed response to any queries or concerns within 60 minutes.”


--------------- Original Message ---------------
From: Bugs Personal [**removed**]
Sent: 10/22/2024 11:52 AM
To: gsd_csc_case_mngmt@hpe.com
Cc: iss_warrantysupport@hpe.com
Subject: Re: Regarding HPE Case ID: 5385618404 [ ref:!00Dd00bUlK.!500Kh0Y1rpH:ref ]

Hello, I’m actually not looking for any service. I just want to be able to access the firmware and updatable service packs per Hewitt Packard Download Support website. It seems like I need to have this product added to my account in order to download the current and latest and end of life product support. There should not be any charge for that. I could not imagine nor would I agree to that level of nonsense for, an older product but it’s still has usefulness and comply with all renewable recycling save the planet hug every tree nonsense


Sent from Bugs’ iPhone
www.YexleyComputer.com

--
Bugs Yexley

Yexley Computer Consulting

YexleyComputer.com


On Oct 22, 2024, at 10:30 AM, HPE Case Management System <gsd_csc_case_mngmt@hpe.com> wrote:


Hi Team,



Greetings from Hewlett Packard Enterprise!


We have reviewed the case and the product attached to the case. It does not have a valid coverage. There is no warranty or contract associated with it. In case if you believe the server is covered, kindly share SAID ( Service Agreement Identifier ) and we will proceed accordingly.



In case the server has no contract, and you wish to avail remote services, it would be on a chargeable basis.

Please provide your consent to proceed with further action on the case. If you approve for charges, we will reach out to the relevant team and will find a quote for the services.

As per the process update When the case is created or logged under Standard Time & Material One time Remote fee, additional onsite charges, and the support will be provided on a commercially reasonable endeavor basis:

· Remote diagnosis will be chargeable (Fixed price regardless of number of hours/resources engaged). Quote approval required for diagnosis.

· The support will be provided on a commercially reasonable endeavor basis. This is a commitment from HPE to try to find a solution without any guarantee that a solution will be provided

If Onsite support required, an additional case will be created and quotation with applicable charges will be sent for approval.





All the services provided will be on chargable basis.



Kindly fill the below details in order to proceed with the case.
SPECIAL INSTRUCTIONS OR REQUEST:

EX: PAYMENT METHOD
Awaiting response.
Do let us know if we can be of any further assistance to you

https://www.hpe.com/us/en/contact-hpe.html

Please 'Reply All' when responding to the email.
Regards,
Salim Khan
Technical Solution Consultant
Hewlett Packard Enterprise

Work Timings: 6:30AM – 3:30PM CST
Weekly Offs : Saturday- Sunday
On leaves:

Isn’t that nice?

[Moderator edit: Erased the personal info]

[Steven Schweda]

> It seems that HPE is wanting to have us pay for firmware or update
> SPP's [...]

   That's been HPE policy for some years (although not forever).

   I have a few old HP[E] Itanium systems, mostly running VMS.  Out of
general principles rather than any actual need, I'd like to update the
firmware on some of those, but I'm not willing to double my investment
for the privilege.  HPE apparently has found that there are some
organizations which are willing to do so, and they're satisfied with the
revenue from that.

   When I've bought (used) Dell hardware, I've experienced no such
restrictions.  If I had a need which could be satisfied by either a Dell
system or an HPE system, you might be able to guess which manufacturer
I'd choose.  (Competition is a marvelous thing.)

[Bugsyexley]

Yes, Steven that’s the worst part because I also have a Dell r720 12 bay server and I have full access to any and every update that has ever been posted or invented for that and then along comes HP! shame that I thought I was once going to work for them in Boise Idaho will be bought on the side of the mountain and we’re gonna leave Chicago to go there and I was going to give them my service. It’s very pathetic.