3-Par PCM Failure - redundant

[GerhardtK1234]

Hi All, I'm new here so, I'm not to sure I'm posting this in the correct forum.

This morning I noticed a orange amber light on one of my 3-Par cages. I checkd in the StoreServ all seems fine (Drives ,fans , space). So, I went in with the cli and ran a few commands and found the following on my 2nd Cage -

KP3PAR01 cli% cgcmd -tc tty -C cage2 -c report_faults -p a

----------------------------------------------------------------------
Drive Manager faults
No faults

----------------------------------------------------------------------

----------------------------------------------------------------------
Environmental Control faults
No faults

----------------------------------------------------------------------

----------------------------------------------------------------------
General Service faults
9 component(s) registered with fault tracker
Local faults:
    No faults
Remote faults:
    No faults

----------------------------------------------------------------------

----------------------------------------------------------------------
Human Interface Device faults

Ops Panel status:

Unit Identifier LED  : OFF
Logic Fault LED      : OFF
Module Fault LED     : ON

Warning:                     Local:  Remote:
    ****No HID warnings to report****

Reporting Current Alarms(Highest priority first):

Type          : PCM Failure - redundant
Current State : WARNING
Status        : ACTIVE
Buzzer        : SILENT

RemoteSync Client faults
No faults

I'm not too sure what this means so, any advice will be welcome.

Thank you in advance.

Cheers

Gerhardt

[sdmitriev1]

What is 3PAR OS version installed?  

[GerhardtK1234]

3.2.1.292 (MU3) it's quite old I suspect.

[sdmitriev1]

yeah, it's good known bug, you need to update to MU4 (then reseat I/O modules in the "amber" shelf) to fix it

[GerhardtK1234]

Ok , yes we are planning a firmware upgrade. So this is not a critical error that I need to worry about?

Thx for the quick replies.

[sdmitriev1 · Accepted solution]

No, I saw it before more than 10 3PAR's and there weren't any aftermath for them. I think it is some kind of troubles with indication no more  

[GerhardtK1234]

Awesome , thank you! You put my mind a bit at ease. I have a call logged with our supplier aswell, but doubt they will get back to me before Monday with an awnser.

Regards

Gerhardt

[yapkl]

Look at the back of the 3PAR, specifically look at the power supply leds. Any of them amber? Also check the power cords are properly seated for the one with amber led. Do NOT pull out any power cable for the power supply with green leds.

You may need to log a support call to get this checked. Is this 3PAR calling home to HPE?



Sent from my iPhone