3PAR 7200 problems with disk replacement

[akochuev88]

Hello!

We have 3PAR 7200 array with 3PAR OS 3.2.2 MU4. One of the disks has failed.

We tried to replace failed disk 61, but with new disk in position 72 we have problems in servicemag process.

72 2:13:0 normal 5000CCA02DC86D43 HGST HCBF1200S5xeN010 06KK71TA 3P05 SAS Magnetic 2024-10-08 16:54:06

61 2:13:0? failed 5000C500B85488F8 SEAGATE STHB1200S5xeN010 W402BBFM 3P03 SAS Magnetic 2018-09-07 12:16:59 

In servicemag we have such notes:

... cleared logging mode for cage 2 mag 13
... relocating chunklets from spare space
... chunklet 3:776 - move_error,duplicate_dest, failed move
... chunklet 3:777 - move_error,duplicate_dest, failed move
... chunklet 3:778 - move_error,duplicate_dest, failed move
... chunklet 3:779 - move_error,duplicate_dest, failed move
... chunklet 7:777 - move_error,duplicate_dest, failed move
... chunklet 7:778 - move_error,duplicate_dest, failed move
... chunklet 7:779 - move_error,duplicate_dest, failed move
... chunklet 7:780 - move_error,duplicate_dest, failed move

...

So some chunklets cannot relocate to new disk.

Also on new disk we have chunklets in status "Unavailable":

72 782 ---- --- none unavailable valid N N --- ---
72 783 ---- --- none unavailable valid N N --- ---
72 784 ---- --- none unavailable valid N N --- ---
72 785 ---- --- none unavailable valid N N --- ---
72 786 ---- --- none unavailable valid N N --- ---
72 787 ---- --- none unavailable valid N N --- ---

...

As we know from similar community discussions, problem is resolved with 3PAR OS 3.2.2 MU6 + patch 149. So now we are trying to figure out:

1) Is it possible and safe to make 3PAR OS update with failed disk? Maybe using upgradesys with "-f" key?

2) If it is not, how can we resolve this issue? As we know from similar community discussions, there are some manual steps, maybe you can explain, what are these steps?

Thank you!

[support_s]

System recommended content:

1. HPE 3PAR StoreServ Alerts Reference: Customer Edition (HPE 3PAR OS 3.3.1 Technology Release T05)

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[veeyarvi]

The discussion ongoing in Solved: Re: 3Par replcament disk show the failed disk and ... - Hewlett Packard Enterprise Community (hpe.com)