3par disk status normal but led amber is on

[javier12312]

Hi, I've recently replaced a disk in a 3par 7200. The servicemag completed sucesfully, there's not any active alert about a failed disk but the disk has the led amber steady on.

3PAR cli% servicemag status

No servicemag operations logged.

3PAR cli% showpd -failed -degraded

No PDs listed

3PAR cli% showpd -p -cg 2 -mg 3

---Size(MB)--- ----Ports----

Id CagePos Type RPM State Total Free A B Capacity(GB)

27 2:3:0 FC 10 normal 1142784 340992 1:0:1 0:0:1* 1200

--------------------------------------------------------------------

1 total 1142784 340992

3PAR cli% showpd -path

Id CagePos Type -State- A B Order

27 2:3:0 FC normal 1:0:1 0:0:1 0/1

3PAR cli% showpd -s

Id CagePos Type -State- -Detailed_State- -SedState--

27 2:3:0 FC normal normal not_capable

3PAR cli% showpd -fmt

Id CagePos Node_WWN Type BlkSize FmtProgress

27 2:3:0 5000C500A0D8BE8C FC 520 -

showpd -c

Id CagePos Type State Total OK Fail Free Uninit Unavail Fail OK Fail Free Uninit Fail

27 2:3:0 FC normal 1116 711 0 333 0 0 0 0 0 72 0 0

showpd -i

Id CagePos State ----Node_WWN---- --MFR-- -----Model------ -Serial- -FW_Rev- Protocol MediaType -----AdmissionTime-----

27 2:3:0 normal 5000C500A0D8BE8C SEAGATE STHB1200S5xeN010 **confidential info erased** 3P03 SAS Magnetic 2024-08-07 15:06:40 CST

What do you recommend in this case?

Regards

Javier

[sbhat09]

Hello @javier12312,

Is the amber LED still on?
Can you please check if the firmware update for the drive is due?

Regards,
Srinivas Bhat

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Note: All of my comments are my own and are not any official representation of HPE.

[Ramesh_Kumar_P]

You can run the below command and check the physical drive status.

locatecage -t 1 cage2 3

[javier12312]

Hi,

@sbhat09  the disk has the same firmware like the other disks

@Ramesh_Kumar_PI've already did and the led is still on.

[Ramesh_Kumar_P]

Hi Javier12312,

I have sent you the private note. Please check and do the needful.

Thank you!

[Ramesh_Kumar_P]

Hi Javier12312,

Yes, HPE announced end of life. But still HPE do support the existing customer, if they do have the valid contract.

This might need support logs to validate the issue to advice the next action. So better to have the case logged for the same.

Hope this helps.