3par 8440 controller replacement

[yassir1006]

Dears,

i ordered a controller for replacement and i did the exact procedures for replaceing but i get the attached photo error kindly your assistance to figure out.

[ace-rimmer]

when i have replaced a controller i have made sure the serial number is 0, the node id is the correct id and the os ssd is blank.

then run node replacement in the cli.

im not 100% thats the official way though.

[sbhat09]

Hello @yassir1006,

Is that a used node by any chance? Is the replacing node exactly 8440's (not 82/8400's)?
In this discussion chain, you may find the last 3 posts (mine and Luke's) helpful in this scenario: https://community.hpe.com/t5/hpe-3par-storeserv-storage/3par-7200-interface-card-0-failed-interface-card-firmware/m-p/7142392#M6843

Regards,
Srinivas Bhat

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Note: All of my comments are my own and are not any official representation of HPE.

[yassir1006]

Hello @sbhat09 , @ace-rimmer 

actually am not pretty sure if same is used before, and the big issue the SP isn't working so i do deep searching to avoid go through SP and i found the bellow but am wondoring if it's works in my case:

cli% startnoderescue -node 0
Node rescue from node 1 to node 0 started.
cli% showtask
Id Type Name Status Phase Step -------StartTime------- -FinishTime-
-Priority- ---User----
96 node_rescue node_0_rescue active 1/1 0/1 2012-06-15 18:19:38 PDT -
n/a sys:3parsys

Regards, 

[sbhat09]

Hello @yassir1006,

Could you make out what is the reason the node is not joining the cluster?
To proceed with 'whack', you must fix the SP first. You can download the new vSP image and try to redeploy it. I have provided the details to download SP image in this discussion chain that you may find useful - https://community.hpe.com/t5/hpe-3par-storeserv-storage/download-virtual-service-processor/td-p/7172525#.Y9u7vXZByUk

Regards,
Srinivas Bhat

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[yassir1006]

hi @sbhat09 

thanks and Noted,

the only option SP as below and the same downloading now hope it is gonna resolve

3PAR

Open Source

Debian Buster for 3PAR Service Processor DBSP-OSP - Jun 29, 2022

This is the Debian Buster-Linux for Service Processor

[yassir1006]

hi @sbhat09 

thanks and Noted,

the only option SP as below and the same downloading now hope it is gonna resolve

• DebianBuster_for_3PAR_Service_Processor_buster.tar (2.24 GB)

[sbhat09]

Hello @yassir1006,

Did you find it in HPE official download website? I don't think that is the right SP image.

Regards,
Srinivas Bhat

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[yassir1006]

hello @sbhat09 

yes, it's an official website

My HPE Software Center | DBSP-OSP

the Cureent OS is :3.3.1 wondoring same is correct image to deploy.

regards,

[sbhat09]

Hello @yassir1006,

That is not the correct image. Let me try to get the correct image for you.
Just trying to understand what will be SP version are you looking for? What is the 3PAR system OS version?

Regards,
Srinivas Bhat

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[yassir1006]

hello @SBhat thanks for you always Support: HP_3PAR 8440 OS: 3.3.1 thanks,

[sbhat09]

Hello @yassir1006,

You are most welcome!
And what is the sub-version, MU# ?

Regards,
Srinivas Bhat

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[yassir1006]

hi @sbhat09 :

please find the photo of the system and Service processor, am wondoring the Missmatch serial number message is normal to be fixed or i ordered the wrong node?

[Moderator edit: Removed the confidential info.]

[sbhat09 · Accepted solution]

Hello @yassir1006,

SP version 5.0.4.0-25509 must be the version of SP OS while when it was shipped. If you haven't upgraded the 3PAR OS or SP OS later, it would remain same. If you had ever upgraded 3PAR OS, the compatible SP version will also change.

So, can you please confirm if the SP OS v5.0.4 works for you? Or let me know the current 3PAR OS version, I will refer the compatibility matrix and help you with the right version of SP.

Regards,
Srinivas Bhat

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[yassir1006]

hello @sbhat09 

the 3PAR OS Version is: 3.3.1 (MU2), please get me the SP OS to deploy accordingly

Thanks,

[sbhat09]

Hello @yassir1006 

As shown in the image below, in the SP download page, go to the 'My Downloads' tab instead of 'softwares' tab. You will see the versions of SP that you have downloaded before (if you have ever downloaded in the past).

Otherwise, please share your email id with me via private message. I will try to make an alternate arrangement for download.

Regards,
Srinivas Bhat

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Note: All of my comments are my own and are not any official representation of HPE.

[yassir1006]

hello @sbhat09 

finally i managed to rejoin the replacement controller to the cluster and i used the below command hope same gonna be useful if such case like this.

startnoderescue node <nodenum>

thank you all. 

[phuongnv]

Hello @sbhat09

HPE engineer, after I finished replacing the controller, the new controller worked but the disk in the controller display was unknown, do you have any solution that can help me solve this problem?

[Moderator edit: Erased the confidential info]

[tapeliberyfixer]

That M.2 SSD doesnt look like a 3PAR SSD which are SED and 128GB

That M.2 is HP branded but not SED by the look of it.

As far as  i know there are only two M.2 SSd's that go into a controller and thats not one of them,.