3par OS Update failed

[paymanzox]

Hi veryone i have Problem with Update 3par os from 3.2.2 to 3.3.1 

i update SP to 4.5 version and when want to update 3par os to 3.3.1 have error with this Subject :

No InSplore running
Terminated InSplores
No InSplore running
Selected upgrade type : simple

**MESSAGE: START State, No HPE 3PAR OS upgrade in progress
**STATE:0

StoreServ release version: 3.2.2.612 + P56,P59,P74,P84,P85,P92
Beginning upgrade checks
-- Test Name -------------------------------------------------------- [ RESULT ] -
Check Defrag [ PASSED ]
Check Local [ PASSED ]
Check PD [ PASSED ]
Check Upgrade [ PASSED ]
Check Upgrade Offline [ PASSED ]
Check VV [ PASSED ]
Check Cluster Name Exists [ PASSED ]

TEH01-3par01 is in an acceptable state to perform a software upgrade
No InSplore currently running
Stopping 'spevent' task for StoreServ TEH01-3par01
Stopping 'spcollect' tasks for StoreServ TEH01-3par01
If running, stopping InSplore for StoreServ TEH01-3par01

Transferring software may be a long running operation. Do not abort the operation.

Installing update: 3.3.1.269-MU1
2021-10-12 13:10:49.748511 Validating 3.3.1.269-MU1
2021-10-12 13:10:56.313012 Enter Simple Upgrade: state(0)
2021-10-12 13:10:56.313566 auto: file transfer
Transferring package to cluster.
Transfer of package /common/OS-3.3.1.269-MU1.tar failed to complete.
2021-10-12 13:11:20.114392 System is not currently undergoing an online upgrade.
First node to be rebooted is node 0
Which will be followed by node 1
The upgrade has failed. Please view the messages above and contact HPE Customer Support (Error Code 1)
Password Processing Done

system-wide certificate already exists

Beginning post upgrade checks
HPE 3PAR OS version(altroot) = 3.2.2.612+P51,P56,P58,P59,P73, rc(0)
-- Test Name -------------------------------------------------------- [ RESULT ] -
Check Defrag [ PASSED ]
Health Check [ PASSED ]

Post upgrade checks are passed but software upgrade failed on TEH01-3par01 due to incompatible state
Starting 'spcollect' tasks for StoreServ TEH01-3par01
Starting 'spevent' task for StoreServ TEH01-3par01

There was an issue upgrading your StoreServ. Please contact HPE Customer Services with the output
from the above operation to resolve this problem

[sbhat09]

Hello @paymanzox,

My observations about the failed upgrade are like below. Please verify these checkpoints:

1. SP v4.5 is not the compatible version for 3PAR OS v3.3.1. Compatible SP version is 5.0.x. SP OS v4.5 is the intermediate version if you are upgrading the SP from an earlier version 4.x. Please revisit your procedure document at what stage you must upgrade SP to 5.0.x.

2. Please re-check if you had to select 'simple upgrade'. What is the other option available instead of 'simple upgrade'? Have you made correct selection at this stage as per the standard procedure?

3. OS upgrade failed at 'transfer package' stage. Please check if the file location is correct, is there sufficient space available for the package? have you cleared if there are any existing unwanted packages? Do you find any gap with standard procedure while uploading the package?

Regards,
Srinivas Bhat

If you feel this was helpful please click the KUDOS! thumb below!
Note: All of my comments are my own and are not any official representation of HPE.

[Torsten.]

Forget about SP 4.5, it is obsolete.

Use latest SP 5.0.9 instead.

You will also need the toolset OS-4.2.0.21-U040 and a couple of patches for 3.2.2.MU6.

[Cali]

I think 3.2.2.612 is an old MU4.
So you need min. P148 & P161 and Update Tool U24.

I personal would go the safe Way: Sp 5.0.9 > U40 > 3.2.2 MU4 + latest Patches > 3.2.2 MU6 +latest Patches > 3.3.1  +latest Patches

If it's Produktiv, better to Call someone how knows the 3PAR Systems (HPE Support).
This Maintenance Update was never allowed for the Customer to do.

Cali

[POZS1]

I have similar problem. After installing the 3par OS 3.2.2 MU4 P106 VSP upgrade status stucked.

No InSplore running
Terminated InSplores
No InSplore running
Release version 3.2.2.612 (MU4)
Patches P51,P56,P58,P59,P73,P94,P98,P106

Component Name Version
CLI Server 3.2.2.712 (P94)
CLI Client 3.2.2.737
System Manager 3.2.2.724 (P98)
Kernel 3.2.2.612 (MU4)
TPD Kernel Code 3.2.2.642 (P59)
TPD Kernel Patch 3.2.2.724 (P98)
Selected upgrade type simple

MESSAGE HPE 3PAR OS distributing package to Nodes
STATE6

Info Possibly in the middle of an online/offline upgrade
Completed pre-upgrade checks
No InSplore currently running
Stopping spevent task for StoreServ KOM-3PAR-PR
Stopping spcollect tasks for StoreServ KOM-3PAR-PR
If running, stopping InSplore for StoreServ KOM-3PAR-PR

Completed transfer software.
Installing update None
Enter Simple Upgrade state(6)
HPE 3PAR OS-package-distribution state(6) 0m30s
HPE 3PAR OS-package-distribution state(6) 1m0s
HPE 3PAR OS-package-distribution state(6) 1m30s
HPE 3PAR OS-package-distribution state(6) 2m0s
HPE 3PAR OS-package-distribution state(6) 2m30s
HPE 3PAR OS-package-distribution state(6) 3m0s
HPE 3PAR OS-package-distribution state(6) 3m30s
HPE 3PAR OS-package-distribution state(6) 4m0s
HPE 3PAR OS-package-distribution state(6) 4m30s

CLI: upgradesys -status shows no online upgrade.

I have tried to restart VSP, removed storage from VSP and reconnected but nothing changes.

VSP SP-4.4.0.GA-142

What else could I try?