Cannot upgrade SSMC to 3.8.2

[BBARBAROS]

Hi all,

I installed new SSMC 3.8.0 as appliance.

Then upgraded to 3.8.1 without any issue

But I cannot upgrade to 3.8.2 or 3.8.2.1  no matter how much I tried.

I start upgrade, reboot ssmc and it still is 3.8.1 

[support_s]

System recommended content:

1. HPE SSMC 3.8 User Guide | Upgrading SSMC

2. HPE SSMC 3.8.2 and 3.8.2.1 Release Notes | Description

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[sbhat09]

Hello @BBARBAROS,

Your query has been discussed already in the other discussion chain - https://community.hpe.com/t5/HPE-3PAR-StoreServ-Storage/SSMC-and-log4j-vulnerability/td-p/7156368/page/5#.YcBE7GhByUk

Please let me know if you need further details.

Regards,
Srinivas Bhat

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[Bertram Stoeckler]

If you can´t workaround the problem by doing a new-install, then you should open a support-case.

If you want to do some troubleshooting on your own, then you can

1. logon via the TUI to the SSMC-appliance

2. check

a) 

/var/opt/hpe/ssmc/data/logs/ssmc.log

It should have something like this:

2021-12-20 09:33:01.808+0100 INFO c.h.t.s.u.l.t.DeviceApplianceUpgradeLogicV1 - Applicance upgrade initiated
2021-12-20 09:33:04.810+0100 INFO c.h.t.s.u.l.t.DeviceApplianceUpgradeLogicV1 - Execution of Upgrade script will start
2021-12-20 09:33:04.971+0100 INFO c.h.t.s.u.l.t.DeviceApplianceUpgradeLogicV1 - Response Status:0Response Message:[Mon 20 Dec 2021 09:33:04 AM CET][16239][INFO] /var/opt/hpe/upgrade/work/HPEssmcappliance_3.8.2.1.9.iso mounted
[Mon 20 Dec 2021 09:33:04 AM CET][16248][INFO] Scheduling the upgrade job...
[Mon 20 Dec 2021 09:33:04 AM CET][16248][INFO] Successfully scheduled the upgrade job.

b)

/var/log/appliance.log 

That file shows the upgrade process in more detail.

Let me know if you have further questions.

[BBARBAROS]

@Bertram Stoeckler 

These are the screenshot of the appliance.log from the last upgrade attempt. I`d be grateful if you look at them to see if anything is obvious. My Linux knowledge is almost nothing

https://www.dropbox.com/s/1sp4zfrcrdx4ey7/Screenshot%202021-12-20%20130904.jpg?dl=0

https://www.dropbox.com/s/wztuntuucq6ruz7/Screenshot%202021-12-20%20131007.jpg?dl=0

https://www.dropbox.com/s/vhr2h1hpcgfnc4l/Screenshot%202021-12-20%20131053.jpg?dl=0

https://www.dropbox.com/s/y2ax3060cvb00sy/Screenshot%202021-12-20%20131129.jpg?dl=0

[Bertram Stoeckler]

Looks like something is inconsistent on your appliance as the upgrade is trying to reinstall hpessmc, but fails.

I have not seen this before.

How many arrays do you have connected to this SSMC ?

I am asking because if you only have a handful, a reinstallation is probably the fastest way to fix the issue.

Would this be an option for you? Can you try this? Note that you can keep the current SSMC and simply install a second appliance-VM.

[BBARBAROS]

I have 22 arrays and they all are compatible with SSMC 3.8/3.8.2/3.8.2.1

I did try a new installation. Brand new 3.8 from OVA. I didn`t add any arrays. Brand new SSMC install.

I ran the upgrade.  And same issue. 

[sbhat09]

Hello @BBARBAROS,

The issue is something strange and we never case across such issue before. Can't guess anymore reason causing this issue.

We may have to analyse the logs to find the cause and assist you further. I recommend you to open a support case for this.

Regards,
Srinivas Bhat

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[BBARBAROS]

@sbhat09  Yeah, I usually find weird things

There is an open case (5360878829) but nobody contacted me yet 

[BBARBAROS]

@Bertram Stoeckler 

Bertram, I might have a solution but they all require to run some commands that need elevated or sudo permisison. How can I do that? All I have is ssmcadmin user which can`t do anything much.