Default password changed for 3parservice

[zabbix]

HI All,

one of my team mate has by mistake changed the password of user '3parservice' in one of our 3par 20K storage. Now, we are getting authentication failure alerts in the array. We do not know the previous password, how should we resolve this issue?

This array is not under warranty, so we cannot get HPE support on this.

Thanks in advance.

[Cali]

This user ID uses a randomly-generated password that is known only to the SP code.

I think, that at the moment the SP has also no more connection to the Storage.

So, I would try to remove and reattach the Storage from the Service Processor.

Cali

[zabbix]

I tried to do the same but getting below error:

Failed to create temp connector to 172.17.x.x with user 3parservice: 172.17.x.x : Invalid user (3parservice) or password.

Any idea what to do in this case?

[Cali · Accepted solution]

removespcredential

Once the command is executed, the 3paredit, 3parbrowse and 3parservice users are removed and a new random password is set for 3parsvc.
This command also removes the SSH key for 3parsvc.

The following example removes all the 3parservice, 3paredit and 3parbrowse users and sets a new random password for 3parsvc user:

cli% removespcredential

The authorized service provider uses the SPOCC or spmaint interface to associate the HP 3PAR Storage System to the SP (spmaint menu option 3.2 [add new inserv]) and supplies the IP address of the HP 3PAR Storage System.
The process will ask for a customer admin username and password (typed by the customer), which will be used to perform the attach operation.

This username must be that of a ‘super’ level CLI user.
This causes the SP to exchange a public key with the HP 3PAR Storage System, change the password of 3parsvc to a random value, and create accounts
3parservice, 3parbrowse and 3paredit (all with random passwords).

Cali