HPE 3PAR8200 - Disks failed / degraded;

[Carlos_Oliveira]

Hello 3PAR team, I need some help for this situation .... I have a 3PAR8200 3.3.1 MU2 that is no longer in production, but I will use it for testing, homologation, etc .... all Storage has been formatted and is now without any data.... I have 4 failed disks, I took the disks out of the storage, and they are disconnected, however they continue to appear... I need to update patches and informOS of this 3PAR, but when I execute the patch process and or informOS upgrade , in the admithw step it presents a failure precisely in the slots of the disks that I removed .... is there any command line to reset the slots that were the disks to remain as empty slots and continue with the updates without errors ?

4 0:4:0 SSD 100 normal 1829888 1605632 0:1:1* 1:1:1* 1920
5 0:12:0? FC 10 degraded 1715200 1600512 ----- ----- --
6 0:6:0 SSD 100 normal 1829888 1602560 0:1:1* 1:1:1* 1920

11 0:11:0 SSD 100 normal 1829888 1604608 0:1:1* 1:1:1* 1920
12 0:5:0? SSD 100 failed 1829888 0 ----- ----- --
13 0:13:0 FC 10 normal 1715200 1600512 0:1:1* 1:1:1* 1800

22 0:22:0 FC 10 normal 1715200 1600512 0:1:1* 1:1:1* 1800
23 0:12:0? FC 10 degraded 1715200 0 ----- ----- --
24 1:16:0 FC 10 normal 1715200 1600512 0:1:2* 1:1:2* 1800

47 1:23:0 FC 10 normal 1715200 1601536 0:1:2* 1:1:2* 1800
48 0:23:0? FC 10 failed 1715200 0 ----- ----- --

Package check completed
The following disks are NOT in an acceptable state:
Id CagePos Type -State-- -------------------------Detailed_State------------------------- -SedState-
5 0:12:0? FC degraded missing,no_valid_ports,servicing unknown
12 0:5:0? SSD failed vacated,prolonged_missing,no_valid_ports,servicing unknown
23 0:12:0? FC degraded missing,disabled_A_port,disabled_B_port,no_valid_ports,servicing unknown
48 0:23:0? FC failed vacated,prolonged_missing,no_valid_ports,servicing unknown
----------------------------------------------------------------------------------------------------
4 total

Enter c to continue despite this issue or q to quit and fix the issue manually:

#showpd -c

5 0:12:0? FC degraded 1675 0 0 1058 505 0 0 0 0 112 0 0

12 0:5:0? SSD failed 1787 0 0 1572 17 0 0 0 0 198 0 0

23 0:12:0? FC degraded 1675 0 0 0 0 1675 0 0 0 0 0 0

48 0:23:0? FC failed 1675 0 0 1564 0 0 0 0 0 111 0 0

Regards,

Carlos Oliveira.

[feigenL · Accepted solution]

Hello there, try this commands for each drive:

setpd ldalloc off 0                                                      To stop data to drive - Repeat for all PDs
showpd -s                                                                   Make sure disks are in Degraded state
movepdtospare -f -vacate -nowait 0                        Vacate all data from PD
showpdch -mov                                                          See the Remaining chunklets to be moved
movech -perm -ovrd 0:0                                            OPTIONAL: If getting an error, move Chunklet manually (example X is the PDID and Y is the Chunklet number) repeat till disk is empty
showpdch -spr 0                                                         Shows the Spare chunklets on the PD
removespare 0:a                                                          Removes the Spare chunklets from the PD
dismisspd 0                                                                 Dismisses the PD from the 3PAR

hope this helps.

[Carlos_Oliveira]

@feigenL 

Hello Luis,

Thank you very much for your support. I will run the commands shortly... I have just one question before running, as I mentioned below, all the disks in degraded and failed, are physically disconnected from the 3PAR, i.e., the slots are empty... to run the commands, the disks in question ( degraded/failed ) must be connected to the slots ???

Remembering that I only have the disks with the problem at hand, I don't have new disks to replace.

Regards,

Carlos Oliveira.

[Carlos_Oliveira]

Hi Luis,

Many thanks for your support.

The problem was solved following the procedures below !

Best regards,

Carlos Oliveira.

[Sunitha_Mod]

Hello @Carlos_Oliveira, 

Excellent! 

We are glad to know the problem has been resolved.