K400 'TEST 3002' Code in LCD Front Panel

[hp_user_1]

Hi,

When I power on my K400, it gets stuck while at 'TEST 3002'. The box has 1gb memory, 2 internal disks, 3 lan cards, 1 cdrom drive, 1 DDS2 tape device.

Can anyone help to get rid of this problem.

Thanks
Asghar

[Peter Godron · Accepted solution]

Asghar,
have a look at:
http://forums1.itrc.hp.com/service/forums/getattachment.do?attachmentId=14103&ext=.html
Looks like PDH Scratch RAM

Regards

[Robert_Jewell]

As indicated POST is hanging during PDH scratch RAM initialization. As the monarch appears to be CPU 0, you could try swapping that CPU with another so see if that makes a difference. If not then I am afraid it looks to be a problem with the system board / backplane.

-Bob

[hp_user_1]

What is Scratch RAM and where does it reside in the server....

[Peter Godron]

Asghar,
the scratch RAM is a small amount of RAM,situated on the CPU, which is used in the early stages of startup,before main RAM inititalisation.
Has anything changed since your last boot,such as a firmware upgrade and hardware change?
Regards

[Peter Godron]

Asghar,
as an afterthought - can you get to the GSP and see if there is anything logged there?
To get to the GSP on hte console:
CNTL+B


sl


co to return to console
Regards

[Robert-Jan Goossens]

Could it be a problem with the terminator ?

Regards,
Robert-Jan

[Peter Godron]

Asghar,
is this still a problem?
If not can you please reward the best answer (0 out of 41 replied assigned points) and close. Otherwise please update with further details.
Thanks

[hp_user_1]

Thanks for all your help. The problem still persists. I have only one CPU in the box and may be that's the culprit. Looks like I have to throw the box.

Regards,
Asghar

[Andrew Rutter]

hi,

I would hang on before scrapping the server. You can pick up the CPU boards very cheaply for the Kx00's nowadays from second user resellers.
But first I would reseat the cpu and memory boards and even drop it down to just a pair of dimms. Also reseat the power monitor board next to the cpu.

This may get you up and running.

Andy

[Andrew Rutter]

hi asghar,

one more thing, looking at your profile you have never actually assigned any points to any of the answers you have received to the questions you ask.
please be courtious to fellow members and allocate were necessary to all the answers you have received.
people are trying to help you

Andy

[Joshua Scott]

I've seen a similar problem. Try powering off and unplugging the server from the power source. remove all the LAN Cards, media bay ,memory carriers, CPUs, Power Supply, and the power monitor board. wait 30 seconds, then reinstall in this order:
1. power monitor board
2. Processors
3. Memory
4. Core I/O
5. I/O cards
6. Media Bay
7. Power Supply

Plug it back in, and power it up.

If this doesn't work, you should be able to get ahold of an A2993A (CPU for K400) for about USD50.

Josh

[Peter Godron]

Asghar,
I assume the machine is not a live server, as my first post nearly a week ago indicated a faulty CPU.

If the machine is under contract contact your HP engineer and see whether they have a replacement.If not under contract see whether it is a loose CPU (after eliminating all non-essential parts) or get a replacement on the secondhand market.

Regards