RP7410 won't boot

[CompSysCon]

Hi,

My RP7410 is booting and stays up for few minutes and than crashes again. Can some please help me decipher the error log? I see there is a CPU error, but what CPU number?

Thank you for any help

# Location Alert Keyword Timestamp
14 PDC 0,1,0 *7 0x40004270000062ef 0x000000000017ea38 ERR_CHECK_HPMC
14 PDC 0,1,0 *7 0x58004a00000062e0 0x0000740a1b043134 11/27/2016 04:49:52
13 PDC 0,1,3 *7 0x40007170000062ef 0x000000000017f19c ERR_CHECK_HPMC
13 PDC 0,1,3 *7 0x58007900000062e0 0x0000740a1b043134 11/27/2016 04:49:52
12 PDC 0,0,1 *7 0x40001370000062ef 0x0000000000164fc4 ERR_CHECK_HPMC
12 PDC 0,0,1 *7 0x58001b00000062e0 0x0000740a1b043130 11/27/2016 04:49:48
11 PDC 0,0,2 *7 0x40002270000062ef 0x000000000017ea38 ERR_CHECK_HPMC
11 PDC 0,0,2 *7 0x58002a00000062e0 0x0000740a1b043130 11/27/2016 04:49:48
10 PDC 0,0,3 *7 0x40003170000062ef 0x0000000000308404 ERR_CHECK_HPMC
10 PDC 0,0,3 *7 0x58003900000062e0 0x0000740a1b043130 11/27/2016 04:49:48
9 PDC 0,0,0 *7 0x40000770000062ef 0x000000000017f11c ERR_CHECK_HPMC
9 PDC 0,0,0 *7 0x58000f00000062e0 0x0000740a1b043130 11/27/2016 04:49:48
8 PDC 0,0,0 *10 0x200001a3830065ec 0x000000ffff02ff83 IO_LBA_PCI_LATCH_OPEN_ERR
8 PDC 0,0,0 *10 0x58000900000065e0 0x0000740a1b042e07 11/27/2016 04:46:07
7 PDC 0,1,0 *2 0x2000452076001062 0x00ffff01ff0bff74 MEM_NOT_SYSTEM_DIMM
7 PDC 0,1,0 *2 0x58004d0000001060 0x0000740a1b042c33 11/27/2016 04:44:51
6 PDC 0,0,0 *10 0x200002a3830065ec 0x000000ffff02ff83 IO_LBA_PCI_LATCH_OPEN_ERR
6 PDC 0,0,0 *10 0x58000a00000065e0 0x0000740a1b042a24 11/27/2016 04:42:36
5 PDC 0,1,3 *2 0x2000712071266db2 0x00ffff01ffffff93 ERR_DNA_MHG_RCTOUTL__LOC
5 PDC 0,1,3 *2 0x5800790000006db0 0x0000740a1b042a0e 11/27/2016 04:42:14
4 PDC 0,1,3 *2 0x7000772071266db2 0x0000000000ba0200 ERR_DNA_MHG_RCTOUTL__DET
4 PDC 0,1,3 *2 0x58007f0000006db0 0x0000740a1b042a0e 11/27/2016 04:42:14
MP:VWR (<CR>,<sp>,+,-,D,F,L,J,V,H,^B) >
# Location Alert Keyword Timestamp
3 PDC 0,1,3 *2 0x20007620710b6dd3 0x00ffff01ffffff93 ERR_DNA_MPD_FEMHG__LOC
3 PDC 0,1,3 *2 0x58007e0000006dd0 0x0000740a1b042a0e 11/27/2016 04:42:14
2 PDC 0,1,3 *2 0x70007520710b6dd3 0x0000000000b90200 ERR_DNA_MPD_FEMHG__DET
2 PDC 0,1,3 *2 0x58007d0000006dd0 0x0000740a1b042a0e 11/27/2016 04:42:14
1 PDC 0,1,3 *2 0x2000742093096eb2 0x00ffff01ffffff93 ERR_DNA_ROUT_FEWIREIN__LOC
1 PDC 0,1,3 *2 0x58007c0000006eb0 0x0000740a1b042a0e 11/27/2016 04:42:14
0 PDC 0,1,3 *2 0x7000732093096eb2 0x0000000000b90200 ERR_DNA_ROUT_FEWIREIN__DET
0 PDC 0,1,3 *2 0x58007b0000006eb0 0x0000740a1b042a0e 11/27/2016 04:42:14

[Bill Hassell]

When you look at the logs, choose text mode to view the contents.
For the rp7410, you would type:

SL -> E -> V -> T

and then return to see each log in detail.

[Robert_Jewell]

The event logs indicate an HPMC is occurring.  The MP logs may not give a complete description of the issue, but there are a couple of clues.

IO_LBA_PCI_LATCH_OPEN_ERR - indicating that a PCI slot is not able to power on.  Check the physical latches on the server to be sure they are all secure.  This may or may not be related to the crash events though.

MEM_NOT_SYSTEM_DIMM - Supposed to indicate a non-compatible DIMM in the system, but could mean the DIMM is failed in some strange way.  It looks like the DIMM is slot 0B on cell 01.  

As mentioned, use the "text" mode to view more details about the events to give you the locations for each that may help you resolve this.

-Bob

[S_Logan]

Hi , 

IO_LBA_PCI_LATCH_OPEN_ERR , Please  close the PCI latch located at Cabinet 0,  I/O Bay 0, I/O Chassis 0 , Slot 2 or check for possible issue with the Slot or Card 

MEM_NOT_SYSTEM_DIMM, Incompatible System DIMM Installed at  Cabinet 0, Cell 1 , DIMM Slot 0B, Please Remove or replace the incompatibe DIMM

Hope This Helps