Aruba AP 335 randomly disconnects and connects back

[alexkosha]

My Aruba AP 335 randomly disconnects and connects back. Can some guru of that device can help me to trobleshoot it? Thank you. 

[akg7]

Hello @alexkosha ,

Is high throughput enabled?

If yes then try to disbale and test it.

Thanks!

[alexkosha]

Thank you a lot for tip, but I can find such parameter in my Aruba virtual controller.

If that would be helpful, I can send you my configuration file. All parameters will be there. That might give you a better picture to find cause of my issue.

Please let me know.

Thank you.
Alex

[akg7]

Hi,

Yes you can share the configuration.

Thanks!

[alexkosha]

It is here, below:

ersion 8.6.0.0-8.6.0
syslocation Upstairs
virtual-controller-country US
virtual-controller-key 74086cca019d5585930313b83db5dfe64cbff929ad9f8ad4e2
name Aruba_1
ip-mode v4-prefer
terminal-access
clock timezone Mountain-Time -07 00
clock summer-time MDT recurring second sunday march 02:00 first sunday november 02:00
rf-band all
dynamic-radius-proxy
dynamic-tacacs-proxy

allow-new-aps

allowed-ap a8:bd:27:c5:cb:74

arm
wide-bands 5ghz
80mhz-support
min-tx-power 18
max-tx-power 127
band-steering-mode prefer-5ghz
air-time-fairness-mode preferred-access
client-aware
scanning
client-match slb-mode 3

rf dot11g-radio-profile
spectrum-monitor
smart-antenna

rf dot11a-radio-profile
smart-antenna

rf dot11a-secondary-radio-profile
max-tx-power 127
smart-antenna

syslog-level warn ap-debug
syslog-level warn network
syslog-level warn security
syslog-level warn system
syslog-level warn user
syslog-level warn user-debug
syslog-level warn wireless

mas-integration
extended-ssid

hash-mgmt-password
hash-mgmt-user admin password hash 2288611802ed4ee0c85f8a30e1025dc7eb1eccbf5aabae290789c8764710fe883ba53bdb45

wlan access-rule default_wired_port_profile
index 0
rule any any match any any any permit

wlan access-rule wired-SetMeUp
index 1
rule masterip 0.0.0.0 match tcp 80 80 permit
rule masterip 0.0.0.0 match tcp 4343 4343 permit
rule any any match udp 67 68 permit
rule any any match udp 53 53 permit

wlan access-rule Aruba_1
index 2
rule any any match any any any permit

wlan ssid-profile Aruba_1
enable
index 0
type employee
essid Aruba_1
wpa-passphrase ab45dd0160fc3046475e74cc98ff8264c83b58db5e3f5d9d
opmode wpa2-psk-aes
max-authentication-failures 0
vlan guest
rf-band all
captive-portal disable
dtim-period 1
broadcast-filter arp
dmo-channel-utilization-threshold 90
local-probe-req-thresh 0
max-clients-threshold 64

auth-survivability cache-time-out 24

wlan external-captive-portal
server localhost
port 80
url "/"
auth-text "Authenticated"
auto-whitelist-disable
https

blacklist-time 3600
auth-failure-blacklist-time 3600

ids
wireless-containment none

wired-port-profile wired-SetMeUp
switchport-mode access
allowed-vlan all
native-vlan guest
no shutdown
access-rule-name wired-SetMeUp
speed auto
duplex auto
no poe
type guest
captive-portal disable
no dot1x

wired-port-profile default_wired_port_profile
switchport-mode trunk
allowed-vlan all
native-vlan 1
shutdown
access-rule-name default_wired_port_profile
speed auto
duplex full
no poe
type employee
captive-portal disable
no dot1x

enet0-port-profile default_wired_port_profile

uplink
preemption
enforce none
failover-internet-pkt-lost-cnt 10
failover-internet-pkt-send-freq 30
failover-vpn-timeout 180

airgroup
enable
multi-swarm
enable-guest-multicast

airgroupservice airplay
enable
description AirPlay

airgroupservice airprint
enable
description AirPrint

airgroupservice itunes
enable

airgroupservice remotemgmt
enable

airgroupservice sharing
enable

airgroupservice googlecast
enable

airgroupservice AmazonTV
enable

airgroupservice DIAL
enable

airgroupservice "DLNA Media"
enable

airgroupservice "DLNA Print"
enable

airgroupservice allowall
enable

cluster-security
allow-low-assurance-devices

Clear Configuration

[akg7]

Hi,

Thanks for sharing details.
I will look into this and revert you shortly.

Thanks!

[alexkosha]

Thank you a lot. 

I'll wait for your verdict.

Not sure if I need to Convert it to Stanalone AP if I use it as a single access point in my home.

Thank you again.

Alex

[akg7]

Hello @alexkosha,

Apologies for delayed response.

Config looks good, can you share AP software version and share logs from AP?

If you are using single Access Point then you can use standalone AP.

Thanks!

[alexkosha]

My SW verion is: 8.6.0.13

LOG is here:

*********************************************************************************************************
 9/27/2021 18:43:48 PM    Target: Aruba_1 (VC)    Command: show log debug 
*********************************************************************************************************
Sep 27 18:41:51  mini_httpd[22891]: handle_request: 2604: SSL_accept fail, child exit after 0 requests error:00000001:lib(0):func(0):reason(1)
Sep 27 18:41:51  mini_httpd[22892]: handle_request, 2850: 192.168.0.194, 59123, size 568
Sep 27 18:41:54  syslog: main, 3358: opcode is show
Sep 27 18:41:55  cli[5666]: send_register_local,slave send  defaultcert checksum at heartbeat,cs_defaultcert_csum= 3244122985 
Sep 27 18:41:55  cli[5666]: recv_heartbeat_local,compare defaultcert checksum,cs_defaultcert_csum= 3244122985 ,received defaultcert_csum =3244122985 
Sep 27 18:41:55  cli[5666]: receive ap 127.0.0.1 with drt status 0
Sep 27 18:41:57  mini_httpd[22905]: handle_request: 2604: SSL_accept fail, child exit after 0 requests error:00000001:lib(0):func(0):reason(1)
Sep 27 18:41:57  mini_httpd[22906]: handle_request, 2850: 192.168.0.194, 49843, size 568
Sep 27 18:41:57  syslog: main, 3358: opcode is show
Sep 27 18:41:57  cli[5666]: <341004>  |AP Aruba_1@192.168.0.222 cli|  The DRT version is not newer than current DRT table
Sep 27 18:42:01  sapd[5686]: sapd_esl_usb_link_monitor_timeout: ESL-Radio not plugged. 
Sep 27 18:42:05  cli[5666]: send_register_local,slave send  defaultcert checksum at heartbeat,cs_defaultcert_csum= 3244122985 
Sep 27 18:42:05  cli[5666]: recv_heartbeat_local,compare defaultcert checksum,cs_defaultcert_csum= 3244122985 ,received defaultcert_csum =3244122985 
Sep 27 18:42:05  cli[5666]: receive ap 127.0.0.1 with drt status 0
Sep 27 18:42:05  cli[5666]:  swarm_timer_handler,check_ssh 
Sep 27 18:42:15  cli[5666]: send_register_local,slave send  defaultcert checksum at heartbeat,cs_defaultcert_csum= 3244122985 
Sep 27 18:42:15  cli[5666]: recv_heartbeat_local,compare defaultcert checksum,cs_defaultcert_csum= 3244122985 ,received defaultcert_csum =3244122985 
Sep 27 18:42:15  cli[5666]: receive ap 127.0.0.1 with drt status 0
Sep 27 18:42:26  cli[5666]: send_register_local,slave send  defaultcert checksum at heartbeat,cs_defaultcert_csum= 3244122985 
Sep 27 18:42:26  cli[5666]: recv_heartbeat_local,compare defaultcert checksum,cs_defaultcert_csum= 3244122985 ,received defaultcert_csum =3244122985 
Sep 27 18:42:26  cli[5666]: receive ap 127.0.0.1 with drt status 0
Sep 27 18:42:27  mini_httpd[23045]: handle_request: 2604: SSL_accept fail, child exit after 0 requests error:00000001:lib(0):func(0):reason(1)
Sep 27 18:42:27  mini_httpd[23046]: handle_request, 2850: 192.168.0.194, 51185, size 568
Sep 27 18:42:27  syslog: main, 3358: opcode is show
Sep 27 18:42:27  cli[5666]: <341004>  |AP Aruba_1@192.168.0.222 cli|  The DRT version is not newer than current DRT table
Sep 27 18:42:31  sapd[5686]: sapd_esl_usb_link_monitor_timeout: ESL-Radio not plugged. 
Sep 27 18:42:36  cli[5666]: send_register_local,slave send  defaultcert checksum at heartbeat,cs_defaultcert_csum= 3244122985 
Sep 27 18:42:36  cli[5666]: recv_heartbeat_local,compare defaultcert checksum,cs_defaultcert_csum= 3244122985 ,received defaultcert_csum =3244122985 
Sep 27 18:42:36  cli[5666]: receive ap 127.0.0.1 with drt status 0
Sep 27 18:42:36  cli[5666]:  swarm_timer_handler,check_ssh 
Sep 27 18:42:46  mini_httpd[23144]: handle_request: 2604: SSL_accept fail, child exit after 0 requests error:00000001:lib(0):func(0):reason(1)
Sep 27 18:42:46  mini_httpd[23145]: handle_request, 2850: 192.168.0.194, 57873, size 568
Sep 27 18:42:46  cli[5666]: send_register_local,slave send  defaultcert checksum at heartbeat,cs_defaultcert_csum= 3244122985 
Sep 27 18:42:46  cli[5666]: recv_heartbeat_local,compare defaultcert checksum,cs_defaultcert_csum= 3244122985 ,received defaultcert_csum =3244122985 
Sep 27 18:42:46  cli[5666]: receive ap 127.0.0.1 with drt status 0
Sep 27 18:42:46  mini_httpd[23150]: handle_request: 2604: SSL_accept fail, child exit after 0 requests error:00000001:lib(0):func(0):reason(1)
Sep 27 18:42:46  mini_httpd[23151]: handle_request, 2850: 192.168.0.194, 59465, size 568
Sep 27 18:42:52  mini_httpd[23191]: handle_request: 2604: SSL_accept fail, child exit after 0 requests error:00000001:lib(0):func(0):reason(1)

Sep 27 18:42:52  mini_httpd[23192]: handle_request, 2850: 192.168.0.194, 52962, size 568
Sep 27 18:42:52  syslog: main, 3358: opcode is config-audit
Sep 27 18:42:56  cli[5666]: send_register_local,slave send  defaultcert checksum at heartbeat,cs_defaultcert_csum= 3244122985 
Sep 27 18:42:56  cli[5666]: recv_heartbeat_local,compare defaultcert checksum,cs_defaultcert_csum= 3244122985 ,received defaultcert_csum =3244122985 
Sep 27 18:42:56  cli[5666]: receive ap 127.0.0.1 with drt status 0
Sep 27 18:42:57  mini_httpd[23205]: handle_request: 2604: SSL_accept fail, child exit after 0 requests error:00000001:lib(0):func(0):reason(1)
Sep 27 18:42:57  mini_httpd[23206]: handle_request, 2850: 192.168.0.194, 58258, size 568
Sep 27 18:42:57  syslog: main, 3358: opcode is show
Sep 27 18:42:57  cli[5666]: <341004>  |AP Aruba_1@192.168.0.222 cli|  The DRT version is not newer than current DRT table
Sep 27 18:43:02  sapd[5686]: sapd_esl_usb_link_monitor_timeout: ESL-Radio not plugged. 
Sep 27 18:43:03  mini_httpd[23242]: handle_request: 2604: SSL_accept fail, child exit after 0 requests error:00000001:lib(0):func(0):reason(1)
Sep 27 18:43:03  mini_httpd[23243]: handle_request, 2850: 192.168.0.194, 64627, size 568
Sep 27 18:43:03  syslog: main, 3358: opcode is show
Sep 27 18:43:06  cli[5666]: send_register_local,slave send  defaultcert checksum at heartbeat,cs_defaultcert_csum= 3244122985 
Sep 27 18:43:06  cli[5666]: recv_heartbeat_local,compare defaultcert checksum,cs_defaultcert_csum= 3244122985 ,received defaultcert_csum =3244122985 
Sep 27 18:43:06  cli[5666]: receive ap 127.0.0.1 with drt status 0
Sep 27 18:43:06  cli[5666]:  swarm_timer_handler,check_ssh 
Sep 27 18:43:16  cli[5666]: send_register_local,slave send  defaultcert checksum at heartbeat,cs_defaultcert_csum= 3244122985 
Sep 27 18:43:16  cli[5666]: recv_heartbeat_local,compare defaultcert checksum,cs_defaultcert_csum= 3244122985 ,received defaultcert_csum =3244122985 
Sep 27 18:43:16  cli[5666]: receive ap 127.0.0.1 with drt status 0
Sep 27 18:43:26  cli[5666]: send_register_local,slave send  defaultcert checksum at heartbeat,cs_defaultcert_csum= 3244122985 
Sep 27 18:43:26  cli[5666]: recv_heartbeat_local,compare defaultcert checksum,cs_defaultcert_csum= 3244122985 ,received defaultcert_csum =3244122985 
Sep 27 18:43:26  cli[5666]: receive ap 127.0.0.1 with drt status 0
Sep 27 18:43:27  mini_httpd[23349]: handle_request: 2604: SSL_accept fail, child exit after 0 requests error:00000001:lib(0):func(0):reason(1)
Sep 27 18:43:27  mini_httpd[23350]: handle_request, 2850: 192.168.0.194, 51774, size 568
Sep 27 18:43:27  syslog: main, 3358: opcode is show
Sep 27 18:43:27  cli[5666]: <341004>  |AP Aruba_1@192.168.0.222 cli|  The DRT version is not newer than current DRT table
Sep 27 18:43:32  sapd[5686]: sapd_esl_usb_link_monitor_timeout: ESL-Radio not plugged. 
Sep 27 18:43:36  cli[5666]: send_register_local,slave send  defaultcert checksum at heartbeat,cs_defaultcert_csum= 3244122985 
Sep 27 18:43:36  cli[5666]: recv_heartbeat_local,compare defaultcert checksum,cs_defaultcert_csum= 3244122985 ,received defaultcert_csum =3244122985 
Sep 27 18:43:36  cli[5666]: receive ap 127.0.0.1 with drt status 0
Sep 27 18:43:36  cli[5666]:  swarm_timer_handler,check_ssh 
Sep 27 18:43:46  mini_httpd[23442]: handle_request: 2604: SSL_accept fail, child exit after 0 requests error:00000001:lib(0):func(0):reason(1)
Sep 27 18:43:46  mini_httpd[23443]: handle_request, 2850: 192.168.0.194, 51459, size 568
Sep 27 18:43:46  cli[5666]: send_register_local,slave send  defaultcert checksum at heartbeat,cs_defaultcert_csum= 3244122985 
Sep 27 18:43:46  cli[5666]: recv_heartbeat_local,compare defaultcert checksum,cs_defaultcert_csum= 3244122985 ,received defaultcert_csum =3244122985 
Sep 27 18:43:46  cli[5666]: receive ap 127.0.0.1 with drt status 0
Sep 27 18:43:46  mini_httpd[23448]: handle_request: 2604: SSL_accept fail, child exit after 0 requests error:00000001:lib(0):func(0):reason(1)
Sep 27 18:43:46  mini_httpd[23449]: handle_request, 2850: 192.168.0.194, 58472, size 568

er 0 requests error:00000001:lib(0):func(0):reason(1)
Sep 27 18:43:48  mini_httpd[23453]: handle_request, 2850: 192.168.0.194, 58871, size 568
Sep 27 18:43:48  syslog: main, 3358: opcode is support
Sep 27 18:43:48  sapd[5686]: sapd_papi_rcv_cb: Received AMAPI Packet from 127.0.0.1:15200 to 127.0.0.1:8223
Sep 27 18:43:48  sapd[5686]: executeCommandObject: Executing AMAPI Command Type: 100
Sep 27 18:43:48  sapd[5686]: sapd_papi_rcv_cb: Received AMAPI Packet from 127.0.0.1:15200 to 127.0.0.1:8223
Sep 27 18:43:48  sapd[5686]: executeCommandObject: Executing AMAPI Command Type: 100
Sep 27 18:43:48  sapd[5686]: sapd_papi_rcv_cb: Received AMAPI Packet from 127.0.0.1:15200 to 127.0.0.1:8223
Sep 27 18:43:48  sapd[5686]: executeCommandObject: Executing AMAPI Command Type: 100

[alexkosha]

Thank you for the tip. I converted it to Standalone uinit now.

[akg7]

Hello @alexkosha,

Logs showing SSL accept = Fail error and I believe it wont be the cause of disconnecting and reconnecting again.

Sep 27 18:42:46  mini_httpd[23150]: handle_request: 2604: SSL_accept fail, child exit after 0 requests error:00000001:lib(0):func(0):reason(1)
Sep 27 18:42:46  mini_httpd[23151]: handle_request, 2850: 192.168.0.194, 59465, size 568
Sep 27 18:42:52  mini_httpd[23191]: handle_request: 2604: SSL_accept fail, child exit after 0 requests error:00000001:lib(0):func(0):reason(1)

Sep 27 18:42:52  mini_httpd[23192]: handle_request, 2850: 192.168.0.194, 52962, size 568

Is it possible to upgrade AP to latest software and if issue remains then please log a case with supoort becuase it might need remote/LAB intervention.

Thanks!

[alexkosha]

Any findings? It is still doing that glitch once an hour.

[akg7]

Hello @alexkosha,

As mentioned in my previous post:

Logs showing SSL accept = Fail error and I believe it wont be the cause of disconnecting and reconnecting again.

Sep 27 18:42:46  mini_httpd[23150]: handle_request: 2604: SSL_accept fail, child exit after 0 requests error:00000001:lib(0):func(0):reason(1)
Sep 27 18:42:46  mini_httpd[23151]: handle_request, 2850: 192.168.0.194, 59465, size 568
Sep 27 18:42:52  mini_httpd[23191]: handle_request: 2604: SSL_accept fail, child exit after 0 requests error:00000001:lib(0):func(0):reason(1)

Sep 27 18:42:52  mini_httpd[23192]: handle_request, 2850: 192.168.0.194, 52962, size 568

Is it possible to upgrade AP to latest software and if issue remains then please log a case with supoort becuase it might need remote/LAB intervention.

Thanks!

[alexkosha]

Latest firmware is already installed, but isssue is still there. Not sure if i can open service case sinse that unit is out of waranty and hendeled to me as presant from frind of mine. 

[alexkosha]

I upraded today to even newver firmware, but Issue is still there.

Not sure if Aruba service will help me since my unit is in private hands and probably out of there service/warranty. That is why I'm looking for solution with you guys.

Thank you.

[alexkosha]

Called Aruba and as I expected, they tald me that I do not have active servive agreement based on my device ID and my case was closed with no resolution. So, I'm stak with same disconnections issue.