System temp 9999 c

[go4ssi]

We have numerous 5400zl switches, this case 5412zl are all starting to show system temp of 9999c. Running K.15.04.0007 firmware...it is obviously incorrect, anyone have any clue? Our monitoring App giving us many alarms.

[SCOOTER]

Does the issue remain after a reboot? If yes, I would contact HP Support. Sounds like the temperature is not translated correctly. Could be HW or SW or a combination. It is a cosmetic issue as I don't believe your switches have melted.. but indeed a problem for your monitoring software.

[go4ssi]

think its not translated...the web interface says temp "OK". thought the tech rebooted buts he has not yet...these are new switches recently installed. approximately 4 of them...5400zl...

[Alexi Lookin]

Carefully check system location. Maybe you just missed how switches were moved to hell furnace.

[bruno4]

same here, using oid 1.3.6.1.2.1.99.1.1.1.4.11.

after a reboot temp value is correct, but it turns back to 9999 after some amount of time.

quite annoying.

8212ZL - K.15.06.0008

[bslen]

We bought also 2 5412zl (K.15.06.0008) with them same error

The command "show system temperature" displays the following message:

 System Air Temperature
     #      Current Temp Max Temp   Min Temp   Threshold   Over Temp
   -------- ------------ ---------- ---------- ----------- ----------
  + Sys-1    9999C        22C        21C        55C         NO

9999C ? We had high power cooling equipment in our datacenter.

Can Anybody help us?

[bslen]

I've opened a call with hp. They now about the problem and shoud fix it in the next software version.

It should have no impact on the operational.

[Helper]

Hi,

No problem here with a 3500yl, but it should be relevant to chassis not for stand-alone.

3500yl-24G-LaB-IdF# show system temperature

 System Air Temperature
     #      Current Temp Max Temp   Min Temp   Threshold   Over Temp
   -------- ------------ ---------- ---------- ----------- ----------
  + Sys-1    31C          35C        31C        55C         NO
3500yl-24G-LaB-IdF# show version
Image stamp:    /sw/code/build/btm(K_15_06)
                Nov  8 2011 16:45:12
                K.15.06.0009
                7
Boot Image:     Secondary

Bye,

[go4ssi]

Problem persists, numerous 5400 chassis; Firmware K.15.06.0008

# sh system temp

 System Air Temperature
     #      Current Temp Max Temp   Min Temp   Threshold   Over Temp
   -------- ------------ ---------- ---------- ----------- ----------
  + Sys-1    9999C        32C        25C        40C         NO

# sh ver
Image stamp:    /sw/code/build/btm(K_15_06)
                Oct  8 2011 17:39:18
                K.15.06.0008

[go4ssi]

Oh, we have opened a case with HP, they keep saying upgrade firmware, which has not resolved the issue.