Command View - Login not possible

[Wolfgang1]

Hi,

I just installed command view 9.2 on a windows server 2003 which is a domain controller.
As I installed CV I got the error at the end of installation that the "XF service" has failed to start. When I now try to log into the CV I get the following message: "Login failed. Security services not available. Ensure security services are running." Which service is ment ?

Before installing CV 9.2 I uninstalled CV 6.0 which run perfectly. But I need to upgrade it because of a planned EVA firmware update.

Any ideas ?

Regards,
Wolfgang

[Víctor Cespón]

This issue occurs if "HP Management Infrastructure" service is not in Started state.

The service "HP Management Infrastructure" requires a network interface configured with TCP/IP and its network link should be up (That is, network stack should be up and running).

[Wolfgang1]

Unfortunately I do not have any "HP Management Infrastructure". Please have a look at the attached picture here you can see the services which start with HP.

Regards,
Wolfgang

[ziiz_1]

Hi,

I have the same error but on Windows Server 2008 R2
"XF service has failed to start" and when i try to login into the CV I get the following message: "Login failed. Security services not available. Ensure security services are running."

Any ideas??

Thanks
ZIIZ

[Wolfgang1]

@ziiz
Is your server also a domain controller ? Mine is one.
I ask because I was told (from a HP engineer), that sometimes domain controllers may make problems when you want to install CV.

[ziiz_1]

Hi,

No it's not on a domain controller,
i found a solution for the previous error "Login failed. Security services not available. Ensure security services are running."
we should give an IP Address to the CV Server and start the service "HP management infrastructure or XF"
but now i got another error "insufficient privileges" when i try to login using an administrator account.

any ideas???

Regards,
ZIIZ

[Johan Guldmyr]

Hi!

Have you created the group and added the user account to that group?

"HP Storage Admins" is the name of the group.

[Wolfgang1]

That makes me happy that you do not have a domain controller. So this is not the problem.

Yes I have the needed groups and I'm a member of them. The previous installed 6.0 version of CV used these groups too and worked pretty fine on the same server.

When you look at my screenshot on my psoting of Apr 12, 2010 12:53:59 GMT you can see that I do not have any "HP management infrastructure or XF" service :(
How do I get it and how could I configure it to setup the mentioned IP address ?

I could fine a directoty named "C:\Programme\Hewlett-Packard\XF" on my server, I guess it has to do with that ?!

Thanks !
Wolfgang

[ziiz_1]

yes the user is a member of the "HP Storage Admins" and "Administrators" groups.. but always i have the error "insufficient privileges".
I have a Windows server 2008 R2 enterprise Edition i don't know if you can find this service in the win2k3, anyway try to use this command "net start xf", but first make sure to assign an IP Address to a network interface that is connected on any LAN

[Wolfgang1]

The networkinterfaces are connected, like I mentioned it's a domain controller and it's working fine. Both interfaces work perfectly together as a team. So there should not be a problem on the NIC side.

Unfortunately I do not have any service called "XF" so a "net start XF" also did not help. None of the installed services does contain the string "XF".

[hried]

Hi,
I have also the same failure on two different servers with windows 2003 R2 SP2 OS. My workaround was to install CV 9.1 without any errors...

[Wolfgang1]

CV 9.1 did not work on my site, because my domain name was not accepted. But CV 9.2 did it very well ;)

I opened a call at HP, when I know more, I let you know.

[ziiz_1]

ok.. i'm waiting for more details regarding the installation of CV 9.2 on Windows server 2008 R2 64 bits :)

Thanks Guys!!

[Wolfgang1]

This did the job (almost):
Delete "C:\Programme\Hewlett-Packard\XFROOT" folder.
Go to "C:\Programme\Hewlett-Packard\XF" in CLI prompt.
Run "install.bat C:\Programme\Hewlett-Packard\XFROOT".
Check the content of XFROOT folder. You should find couple of files created in the XFROOT folder.
Once found the required information, you should be able to login.

But then I had no acls on "C:\Programme\Hewlett-Packard\XFROOT" I inherited them from the upper folder.
Now I get the error message "insufficient privileges". I'm sure this is not a big thing now....stay tuned.

[社内技術情報検索専用]

Hi,

Please check the Network I/F linkup state, hostname, and IP address. If you installed CVEVA 9.2 while linkdown, linkup first, then uninstall CVEVA9.2 and reinstall it.

Thank you

[Wolfgang1]

The network interface is just fine. I never had any problems. CVEVA6.0 did run very well on this machine.

Regards Wolfgang

[Reynaldo Rosario · Accepted solution]

Hi Wolfgang:

have you tried these (Found in Installation Manual, troubleshooting section, Page 58):

Title:
Insufficient privileges prevents login

The following error message may display during setup:

Insufficient privileges

Execute the following command on the server or management module where you are installing HP

Command View EVA:

cd C:\Program Files\Hewlett-Packard\XF\bin\win-32>
then:
XfAppMgr register XFSecurity.cfg

The following response indicates that login is enabled:

Registered application roles and privileges using config file: XFSecurity.cfg.

[Wolfgang1]

Hey Reynaldo,

THANK YOU SO MUCH ! Now it is running.

The solution was not only to register this file, I first had to modify it a little bit, so that the correct Groups are used.

The Case got just to Support Level 3 on HP site. So I will close it now.

Best Regards,
Wolfgang

[PYMO]

I don't have any of those entries in the registry @ HKEY LOCAL MACHINE -> SOFTWARE -> Hewlett-Packard , however, I do have some @ HKEY LOCAL MACHINE -> SOFTWARE -> Wow6432Node. Do you think I should delete those as well? In fact, are those the ones to be deleted when using W2k8R2 R2?

How about the 2 XF directories and entries?

[roland zink]

Hi,

this is the answer from a HP Case.

1. Set the correct IP address of the SMA in C:\Windows\System32\drivers\etc\host .
2. Go to C:\Program Files\Hewlett-Packard\
3. Delete XFROOT folder.
4. Go to C:\Program Files\Hewlett-Packard\XF in CLI prompt.
5. Run install.bat C:\Program Files\Hewlett-Packard\XFROOT
6. Start HP Infrastructure Management service.
7. C:\Program Files\Hewlett-Packard\XF\bin\win-32>XfAppMgr register
XFSecurity.cfg

You can start the service now.
net start xf

Roland

[Command View - Login no]

Hi Guys,

We are facing issues for accessing CVEVA 9.3.
We tried to follow steps mention above but we are getting error while running install.bat file

Refer Below.

C:\Program Files\Hewlett-Packard\XF>install.bat C:\Program Files\Hewlett-Packard
\XFROOT
usage: install.bat xfrootpath [-S]
xfrootpath: The complete path to a non-existent directory that XF will create
automatically during startup
-S: An optional argument that will skip importing the security authorization
map from XFSecurity.cfg

C:\Program Files\Hewlett-Packard\XF>


Please assist....

Thanks & Regards,

Arpit

[ds_support]

Just below thing will resolve this issue

Execute the following command on the server or management module where you are installing HP

Command View EVA:

cd C:\Program Files\Hewlett-Packard\XF\bin\win-32>
then:
XfAppMgr register XFSecurity.cfg

The following response indicates that login is enabled:

Registered application roles and privileges using config file: XFSecurity.cfg.

[Babluglp_tech]

Yes it is working after restart the "HP Management Infrastructure" service i am able to log in EVA

Thanks it was very helpful to me