CommandView 1.40 Install fails

[Suzi Fischman]

I need some help. I am trying to install CV 1.40 on an W2K workstation. When I try to install,I get a screen that tells me to remove the old version. I click OK, but it never removes the old version. So now I can't install the new release.
Can anyone help......

[Marino Meloni_1]

hi
try to remove it in this way:
start >>setting>>control panel>>add/remove programms
bye
marino

[Suzi Fischman]

Thanks for your help but I already have tried going through the control panel. Thanks again for you reply.

[Vincent Fleming]

Try removing the c:\sanmgr folder and all sub-folders and try again.

Good luck!

[Suzi Fischman]

Thanks for your reply. I don't have a directory call sanmgr. What I think has happend, I have done a partial remove and that is whats cauing this to happen. I don't know how to get around this problem. Thanks for your help.

[Vincent Fleming]

Hmm...

Check to make sure you have sp2 installed. If not, install it and try again. You may want to try to reinstall the SP anyway.

As far as I know, CV does not load anything in the Registry (I've been unable to find any references to Registry keys in the docs), but I would poke around the Registry anyway just to make sure. Remove anything that says "sanmgr" or "commandview", and try installing again.

Good luck!