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HPE EVA P6350 storage issue

 
RanjithKumarb36
Frequent Advisor

HPE EVA P6350 storage issue

Dear HPE Team,

Please assist to reset the P6350 Controller. We are resetting the entire data and formatting from the new. but we couldn't do any changes to this. 

Login issues due to certificates, we followed the instructions, but still, it was not allowed to log in with cert issues. 

We connected directly to the controller, but we got the below output. Used the Baud rate of 9600, 19200, 38400, 57600, and 115200 as well. but no luck. it connected with only the baud rate of 19200 with the below output. 

Please suggest resetting/formatting the controller and starting from Scratch. We have Storeworks disk enclosure connected on this. 

 

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Ranjith Kumar
Enterprise Engineer
Technology Associate EA ltd
6 REPLIES 6
RanjithKumarb36
Frequent Advisor

Re: HPE EVA P6350 storage issue

@storage Hi Support team,

Anyone please assist on this issue? 

Ranjith Kumar
Enterprise Engineer
Technology Associate EA ltd
rmv978
HPE Pro

Re: HPE EVA P6350 storage issue

Have you tried to connect to the array via management module.

https://192.168.0.1:2373

The default user name is admin. No password

 

Also are you using the correct cable part number to connect to the array serially.

Baud Rate 19200 should work if the cable is working and tested on other arrays. Would also suggest trying the cable on the second controller as well.

 



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Accept or Kudo
RanjithKumarb36
Frequent Advisor

Re: HPE EVA P6350 storage issue

@rmv978 Thank you for the reply. 

I have tried to connect to the array via management module. it is connecting, but couldnt login due to certificate issues. 

https://192.168.0.1:2373 

The default user name is admin. No password -- Yes 

Part number of cable:  msa-eva-db9-rj45z-serial-cable-316131-001-259992-001

Baud Rate 19200 should work if the cable is working and tested on other arrays. Would also suggest trying the cable on the second controller as well. --->>>>> Since system is not in production, i have tried all the steps with both controller as well, but no luck. 

Please assist on this

Ranjith Kumar
Enterprise Engineer
Technology Associate EA ltd
rmv978
HPE Pro

Re: HPE EVA P6350 storage issue

P6000 packaged browser is End of Support Life (EOSL) date of 31 December 2021 for the entire array family.
So the next available option is to use the SSSU.
SSSU is installed on the management server when you install HP P6000 Command View.

For more information please find the below 
https://community.hpe.com/hpeb/attachments/hpeb/hpsc-143/2103/1/sssu.pdf
Refer Page 15.

NOTE:
Serial connection issue will need to engage support as you are using the correct cable and also tried on both the controllers.



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RanjithKumarb36
Frequent Advisor

Re: HPE EVA P6350 storage issue

@rmv978 Thank you for the details. 

When i'm on SSSU login, getting the below error. 

 Command prompt, we are trying to refresh, it shows "Error: Error storage cell needs to be created to perform this action"

The storage shows uninitialized, when we try to initialize, it shows "No disk available to initialize"

Ranjith Kumar
Enterprise Engineer
Technology Associate EA ltd
rmv978
HPE Pro

Re: HPE EVA P6350 storage issue

The serial logs to be checked, to understand why storage shows uninitialized, when we try to initialize, it shows "No disk available to initialize"
Support needs to be involved to provide the further steps after checking the serial logs.



I work at HPE
HPE Support Center offers support for your HPE services and products when and how you need it. Get started with HPE Support Center today.
[Any personal opinions expressed are mine, and not official statements on behalf of Hewlett Packard Enterprise]
Accept or Kudo