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тАО01-16-2012 07:21 AM
тАО01-16-2012 07:21 AM
lost connection to hsv-110 controller on eva 5000
through command view and sssu I have lost all connection to the controllers. and on front of each controller I have system start and <scanning for disks> on the top and <Activating StSys> on the bottom. can anyone point me to the manual for the front of these or tell me what steps I want to take?
thanks
Paul
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тАО01-16-2012 10:03 AM
тАО01-16-2012 10:03 AM
Re: lost connection to hsv-110 controller on eva 5000
If it's scanning for disks and the system doesn't find any disks, that could mean that you have a problem with the back-end loops. Check the back for error leds or leds not lit. Check cabling.
Manuals are basically the same for the EVA3000 (HSV100) and EVA5000 (HSV110), they are here:
But I do not know where to find the explanations of the messages in the OCP.
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тАО01-16-2012 10:26 AM
тАО01-16-2012 10:26 AM
Re: lost connection to hsv-110 controller on eva 5000
At this point there is almost nothing you can do - the array is trying to activate the diskgroups in order to go online.
You should check the backside LEDs if all are green (link between controllers and disk shelfs present?)
Hope this helps!
Regards
Torsten.
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тАО01-16-2012 10:29 AM
тАО01-16-2012 10:29 AM
Re: lost connection to hsv-110 controller on eva 5000
Regards,
Sebastian
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тАО01-16-2012 10:32 AM
тАО01-16-2012 10:32 AM
Re: lost connection to hsv-110 controller on eva 5000
thanks for the link.. no everything is green and on... I was in the process of leveling but after 20 hours I was still at 0% so I restarted the appliance.
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тАО01-16-2012 10:37 AM
тАО01-16-2012 10:37 AM
Re: lost connection to hsv-110 controller on eva 5000
Regards,
Sebastian
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тАО01-16-2012 10:50 AM
тАО01-16-2012 10:50 AM
Re: lost connection to hsv-110 controller on eva 5000
the system has not gone down at all I'm inlcuding some of the screen shots...
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тАО01-16-2012 11:05 AM
тАО01-16-2012 11:05 AM
Re: lost connection to hsv-110 controller on eva 5000
If you see <Activating StSys> it was down for sure.
You may try to switch of the controllers now at your own risk, then the enclosures, then switch on the enclosures, wait some minutes, power on the controllers.
<Activating StSys> may take a couple of minutes.
Maybe advanced troubleshooting is needed now, you should get in contact with HP support now.
Hope this helps!
Regards
Torsten.
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those who understand binary, and those who don't.
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тАО01-16-2012 11:08 AM
тАО01-16-2012 11:08 AM
Re: lost connection to hsv-110 controller on eva 5000
waiting on a quote for services... since it is no longer under support... If it went down then the controller went down and not the whole rack...
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тАО01-16-2012 11:12 AM - edited тАО01-16-2012 11:14 AM
тАО01-16-2012 11:12 AM - edited тАО01-16-2012 11:14 AM
Re: lost connection to hsv-110 controller on eva 5000
Keep the shelfs online. A power cycle of the shelfs always comes with the risk of drives not coming up again. (especially with older drives) I think both controllers terminated and left the system in that state. Do you know what VCS was running on the box?
Regards,
Sebastian