MSA1500 with error

[LRP]

Hello.
I have a MSA1500 with two controllers and the second controller have a red light on.
In Array Configuration Utility the message apears: controller status - offline.
The only message that the display shows is "beacon on / beacon off".
Can anyone help me?
Is the controller failed?

[James ~ Happy Dude]

Try reseating the Controllers to see if it comes online;

James.

[LRP]

Reseating the controllers?
but this MSA1500 is connected to online servers. will connection or data access be lost? will i loose data?
how can i reset it?

[James ~ Happy Dude]

Hello,

h20181.www2.hp.com/plmcontent/NACSC/SML/

Select > Storage > MSA Disk Array > 1500CS & Click on FRU remove/replace;

You can see how controller & cache are reseated.

The media(video Files) will take some time to show up.

Regards,
James.

[LRP]

Hello.
Sorry but i was thinking in reseting and not reseating.
I have already done the reseating of the controller.
Error messages desapears for 1 day but then it returns to the same state.
Any idea?

[LRP]

Can anyone help me with this problem?

[James ~ Happy Dude]

Hi,
Sorry, I have searched enough; Cant get a hold of this error;

Try updating the FIRMWARE; It may make a difference;

Regards,
James.

[John Kufrovich]

Beacon on, Beacon off means we turn on the MSA Locator LEDs. This usually happens when you access the array with ACU.

jk

[Matthew P Simms]

Connect to the front of the controller with the supplied cable and a laptop, connect using 19200, 8, n, 1 no flow and type 'show tech_support'. controller message history will be at the bottom of the screen dump. post the screen dump here.