pb P6300 drive Failed

[ahotm]

hi

i have a pb when i want to change  a disk SAS failed on my EVA.

i see the disk and i can upgrade it but when i want to group it i have message "drive unsupported".

i change twice disk the problem it's same.  so  i don't understand why  all my discs spare have label "EVA SAS" .

thanks for your help.

regards.

[rmv978]

Hi,

613921-001 is the right spare part number however we need to ensure it matches with the HP P/N used for SAS supported disk meant for EVA which is 619286-002.
One HP P/N (693569-002) is meant for disks in use for Servers and another HP P/N (619286-002) is used for SAS Disks supported only for EVA.
If the HP P/N number is 693569-002 then you will get the error "drive unsupported" when trying to group it.
Check the white stciker on the hard drive for the correct HP P/N number and  contact the logistic from where you received the part.

[ahotm]

hi thanks

but my spare is  583717-001  this disk is use only for EVA. i tried  a other spare 583718-001  is the same problem.

i get  the error "drive unsupported" when i want to group it

so it's very strange.

regards

[rmv978]

Hi,

The spare part numbers provided can be used in EVA as well as servers.However the seller or supplier has to prepare the disks to work in the EVA and test it before supplying.This is a factory setting.
Please identify the origin of these disks.  The seller of the disks has not properly prepared them for the intended use with EVA.
Please contact the hard drive supplier or contact the Account support manager for assistance.
You may also log a support case if the hard drive has been supplied by HPE.

[ahotm]

hi

well i think  the seller gives me the disks  that not prepared to EVA.

i found a paper of test on a smart array for one disk. so my question there is a solution via the command view to accept these disks or i must change it again. because i see on internet that there is a EVA bit on disk  it's possible to restore it.

regards

[Torsten.]

Disks for EVA have a special firmware ( call it the "EVA bit) that cannot be changed.

[ahotm]

hi

thanks you  for your answer .so  if i put the good firmware for the disk , this  "EVA bit" will  restore  yes or no ?

or i must change  the disk.

regards

[Torsten.]

No, you cannot change/convert the firmware.

[ahotm]

no i don't want to change/convert firmware.

i just want to  restore the orignal firmware of this disk.

i restore the original firmware   but it's same problem "drive unsupported".

so the EVA bit is not in firmware .i think there is a flag on disk.

regards

[rmv978 · Accepted solution]

Hi,

As i mentioned earlier setting EVA bit is a factory setting which has to be taken care by the supplier,before dispatching.

We do not have any option or tool to set the EVA bit.

[ahotm]

ok  thanks