VMware Tools Agent Installation Issue

[KoreyG]

I’m troubleshooting an agent installation using VMware Tools.  I deploy via Morpheus with the agent to install, in the logs I see the following:

I wait for it to finalize, which it never does.  I checked /var/log/messages and I see the following snippet:

Jun 28 10:57:42 proj2-customizations3 vmtoolsd: /bin/yum
Jun 28 10:57:42 proj2-customizations3 vmtoolsd: which: no dnf in (/sbin:/bin:/usr/sbin:/usr/bin)
Jun 28 10:57:42 proj2-customizations3 vmtoolsd: which: no apt-get in (/sbin:/bin:/usr/sbin:/usr/bin)
Jun 28 10:57:42 proj2-customizations3 vmtoolsd: which: no morpheus-node-ctl in (/sbin:/bin:/usr/sbin:/usr/bin)
Jun 28 10:57:43 proj2-customizations3 vmtoolsd: Loaded plugins: langpacks, product-id, search-disabled-repos, subscription-
Jun 28 10:57:43 proj2-customizations3 vmtoolsd: : manager
Jun 28 10:57:43 proj2-customizations3 vmtoolsd: This system is not registered with an entitlement server. You can use subscription-manager to register.
Jun 28 10:57:43 proj2-customizations3 vmtoolsd: Cleaning repos: morpheus
Jun 28 10:57:43 proj2-customizations3 vmtoolsd: bash: line 81: /usr/bin/morpheus-node-ctl: No such file or directory
Jun 28 10:57:44 proj2-customizations3 vmtoolsd: Loaded plugins: langpacks, product-id, search-disabled-repos, subscription-
Jun 28 10:57:44 proj2-customizations3 vmtoolsd: : manager
Jun 28 10:57:44 proj2-customizations3 vmtoolsd: This system is not registered with an entitlement server. You can use subscription-manager to register.
Jun 28 10:57:44 proj2-customizations3 vmtoolsd: Nothing to do
Jun 28 10:57:44 proj2-customizations3 vmtoolsd: Loaded plugins: langpacks, product-id, search-disabled-repos, subscription-
Jun 28 10:57:44 proj2-customizations3 vmtoolsd: : manager
Jun 28 10:57:44 proj2-customizations3 vmtoolsd: This system is not registered with an entitlement server. You can use subscription-manager to register.
Jun 28 10:57:44 proj2-customizations3 vmtoolsd: Resolving Dependencies
Jun 28 10:57:44 proj2-customizations3 vmtoolsd: --> Running transaction check
Jun 28 10:57:44 proj2-customizations3 vmtoolsd: ---> Package morpheus-vm-node.x86_64 0:3.2.7-1.el7 will be installed
Jun 28 10:57:46 proj2-customizations3 vmtoolsd: --> Finished Dependency Resolution
Jun 28 10:57:46 proj2-customizations3 vmtoolsd: Dependencies Resolved
Jun 28 10:57:46 proj2-customizations3 vmtoolsd: ================================================================================
Jun 28 10:57:46 proj2-customizations3 vmtoolsd: Package                 Arch          Version            Repository       Size
Jun 28 10:57:46 proj2-customizations3 vmtoolsd: ================================================================================
Jun 28 10:57:46 proj2-customizations3 vmtoolsd: Installing:
Jun 28 10:57:46 proj2-customizations3 vmtoolsd: morpheus-vm-node        x86_64        3.2.7-1.el7        morpheus        144 M
Jun 28 10:57:46 proj2-customizations3 vmtoolsd: Transaction Summary
Jun 28 10:57:46 proj2-customizations3 vmtoolsd: ================================================================================
Jun 28 10:57:46 proj2-customizations3 vmtoolsd: Install  1 Package
Jun 28 10:57:46 proj2-customizations3 vmtoolsd: Total download size: 144 M
Jun 28 10:57:46 proj2-customizations3 vmtoolsd: Installed size: 0
Jun 28 10:57:46 proj2-customizations3 vmtoolsd: Downloading packages:
Jun 28 10:57:48 proj2-customizations3 vmtoolsd: Running transaction check
Jun 28 10:57:48 proj2-customizations3 vmtoolsd: Running transaction test
Jun 28 10:57:49 proj2-customizations3 vmtoolsd: Transaction test succeeded
Jun 28 10:57:49 proj2-customizations3 vmtoolsd: Running transaction
Jun 28 10:57:50 proj2-customizations3 vmtoolsd: error: %pre(morpheus-vm-node-3.2.7-1.el7.x86_64) scriptlet failed, exit status 127
Jun 28 10:57:50 proj2-customizations3 yum[1695]: morpheus-vm-node-3.2.7-1.el7.x86_64: 100
Jun 28 10:57:50 proj2-customizations3 vmtoolsd: Error in PREIN scriptlet in rpm package morpheus-vm-node-3.2.7-1.el7.x86_64
Jun 28 10:57:50 proj2-customizations3 vmtoolsd: Verifying  : morpheus-vm-node-3.2.7-1.el7.x86_64
  1/1
Jun 28 10:57:50 proj2-customizations3 vmtoolsd: Failed:
Jun 28 10:57:50 proj2-customizations3 vmtoolsd: morpheus-vm-node.x86_64 0:3.2.7-1.el7
Jun 28 10:57:50 proj2-customizations3 vmtoolsd: Complete!
Jun 28 10:57:50 proj2-customizations3 vmtoolsd: bash: line 88: /usr/bin/morpheus-node-ctl: No such file or directory
Jun 28 10:57:50 proj2-customizations3 systemd: Removed slice User Slice of root.
Jun 28 10:58:03 proj2-customizations3 chronyd[779]: Selected source 162.159.200.123
Jun 28 11:00:01 proj2-customizations3 systemd: Created slice User Slice of root.

I see it complain about /usr/bin/morpheus-node-ctl: No such file or directory but also about not being registered with an entitlement server.  However, if I run the downloaded and run the agent script manually on a deployed VM without the agent install attempted, it all works great, agent installs and starts communicating.  No registration or creation of that directory either.

Are these two different scripts or a way to test why it is failing with the VMware Tools?

[#2]

deletethis

[#3]

google tells me its user and group config and selinux

[#4]

thats in the install script

[#5]

selinux?

[#6]

deletethis

[#7]

deletethis

[KoreyG]

I'll look into it more later, so I can learn selinux better.  Just for more info here, using cloud-init with selinux enabled worked fine.

Thanks again for the help all!

[#9]

It’s complaining about a problem with the PREIN script in the RPM, and since there’s an error, the agent RPM doesn’t fully get installed. What’s the OS?

[KoreyG]

Downloaded the latest from the site a bit ago.

[KoreyG]

Agreed on cloud-init, we recommended that to the customer but I was doing some testing ahead of the next meeting after we had difficulties. Sounds like they will move that way but just covering my bases in case there are obstacles.

[#12]

install cloud init

[#13]

whats

ls -l /etc/group

[#14]

regardless your error implies to me something wrong with satellite registry maybe?

[KoreyG]

[korey@localhost ~]$ ls -l /etc/group

-rw-r–r–. 1 root root 600 Jun 28 10:19 /etc/group

[KoreyG]

I'm guessing it is running the upgrade portion, since I see the error /usr/bin/morpheus-ctl not existing, which probably comes from the stop command

[KoreyG]

For the Satellite, I’m able to install manually with the script without making changes. Is it a different process to install the agent than the one downloaded via the UI?

[#18]

yeah think selinux is preventing modding that, would need to dig in to it but think would need to set proper security context

[#19]

There’s nothing in the pre script for an install that would cause an error

[#20]

permission issue?

[KoreyG]

To close the loop, it was selinux.  I could reproduce the same issue if I tried to install the agent from the UI.  Created a new VM with no agent, disabled selinux, then tried to do the install via the UI and it worked.

Thanks for the triage!

[KoreyG]

selinux is enabled but does not affect the after install. I do use the same user to install that I have on the virtual image.

[#23]

so, just the raw iso?

[KoreyG]

Yea, used the DVD binaries and made a template from it. Basic install with the guest agents.

[KoreyG]

I can try disabling selinux on the template and give that a shot, see if it gives a different result.