HPE Morpheus VM Essentials
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Re: Remote Console not accessing the VMs

 
RodPin
Occasional Visitor

Remote Console not accessing the VMs

Hello!

I'm facing a quite strange issue as the Remote Session console cannot reach any of the VMs.

Initially, I thought that some policy implemented in the PC I'm using to access would be blocking it after hardening it, although, even after testing with another clean PC, I stil lcannot make the connection.

I think it's strange because I still can RDP to the Windows machines and also SSH into the Morpheus VM. I also can still Remote Console to the host computer.

This is the log when trying to connect to Morpheus VM.

==> /var/log/morpheus/guacd/current <==
2025-09-26_00:25:50.24630 guacd[23313]: INFO: Creating new client for protocol "vnc"
2025-09-26_00:25:50.24682 guacd[23313]: INFO: Connection ID is "$c19bf196-a88b-4471-8c15-e05c8e0644bb"
2025-09-26_00:25:50.25087 guacd[30330]: INFO: Cursor rendering: local
2025-09-26_00:25:50.25127 guacd[30330]: INFO: User "@c1b9fcca-fe27-40a0-9654-29d1fff91472" joined connection "$c19bf196-a88b-4471-8c15-e05c8e0644bb" (1 users now present)
2025-09-26_00:25:50.25154 guacd[30330]: ERROR: Unable to connect to VNC server.
2025-09-26_00:25:50.25356 guacd[30330]: INFO: User "@c1b9fcca-fe27-40a0-9654-29d1fff91472" disconnected (0 users remain)
2025-09-26_00:25:50.25366 guacd[30330]: INFO: Last user of connection "$c19bf196-a88b-4471-8c15-e05c8e0644bb" disconnected
2025-09-26_00:25:50.50462 guacd[23313]: INFO: Connection "$c19bf196-a88b-4471-8c15-e05c8e0644bb" removed.

Another thing that I've noticed is that if I try to clone a VM, I get an error due to low Cluster resources. I don't understand, as the Cluster has plenty of resources available.

Even if I try to Provison a VM with very low consuming resources, for example (1 CPU 512MB) Morpheus still will give me an error bur will create a instance with error.

I thanks in adance for any help provided.

1 REPLY 1
RodPin
Occasional Visitor

Re: Remote Console not accessing the VMs

 

Adding some screenshots..

Cluster resources:

Cluster resourcesCluster resources

Remote console window:

Remote Terminal windowsRemote Terminal windows