error on Nimble array

[giladzzz]

Hi

has anyone seen this error on a Nimble array

"Tempreture sensor "RightEar" on shelf AF-XXXXXX at the right-side ambiant of controller B has failed"

I get the same message on controller A

and also

" Fan "fan 1b" on shelf AF-XXXXXXX at controller B is missing"

any input wolcomed

Thanks

Giladzzz

[Mahesh202]

Hi giladzzz

Could you please share the below information?

1. What's the array model and version?
2. Do you have the messages that say that sensors are auto-recovered?

Regards
Mahesh.

[giladzzz]

Hi

It is HF40 version 5.0.7.200-612527-opt

there are no messages of auto recover

actually I see a message controller B has failed!!!!

on top off the hardware screen it says

"Tempreture sensor "RightEar" on shelf AF-XXXXXX at the right-side ambiant of controller B has failed"

it looks like a controller problem

Regards

giladzzz

[Mahesh202]

Hi giladzzz

The array is currently running on an older version and there are many chances it can be a software issue. It would be better if you could reach out to HPE Nimble Tech support and get it clarified by examining logs to validate and get to know whether it is a potential hardware issue or a susceptible software issue.

hope this helps.!!

Regards
Mahesh.

[giladzzz]

Hi

The array is in a dark site I can upgrade it

but first I will take out the controller

and see it.

Thankyou for your help

Regards

giladzzz