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HPE OneView 8.70.00 still showing "open tickets" even cases are closed - State = Cleared

 
Manig
Visitor

‎07-11-2024 02:33 AM

‎07-11-2024 02:33 AM

HPE OneView 8.70.00 still showing "open tickets" even cases are closed - State = Cleared

Hello everyone,

My customer described the problem to me as follows:

1) OneView Dashboard: under the "Remote Support Alerts" section, two "open tickets" are visible

- but these cases already have the status "closed" - displayed in the HPE Support Center
- under Activities these cases are marked as "Claered".
How can the customer delete these cases visible on the dashboard?

Thanks!

Ralf

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Suman_1978
HPE Pro

‎07-16-2024 11:23 PM

‎07-16-2024 11:23 PM

Re: HPE OneView 8.70.00 still showing "open tickets" even cases are closed - S

Hi,

Please see the "Remote Support Service Alerts report" page.
Check out the "Customize dashboard" link to clear the items.

Thank You!
I work with HPE but opinions expressed here are mine.



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