OneView 4.00.07.02-0334467 Keeps failing backup

[cesarpegado]

I have OneView 4.00.07.02-0334467 installed, and i want to upgrade to 4.1 in the hope this helps with some of the cert issues i have, and the remote support randomly failing on servers. But Normally i'd do a backup from within the appliance, but the backup runs for a about 10 mins and then fails.  It says retry the backup and if it fails, restart the appliance and try again. I've done all of this but none of it has worked.

I'm able to do a Veeam backup of the server, but ideally i'd like to complete this backup as well just incase. Also the fact the backup doesn't work does make me worry that the upgrade would fail and die.

[backupSupport]

Hi,

We cannot investigate why backup failed without support dump.

Please generate a support dump from the appliance, following the steps below.

- Go to the UI page and login

- Go to Settings->Appliance page.

-Click "Actions" and then "Create support dump".

- It will generate support dump and download it.

- Then provide it so that we will look at it.

[Tan_Foo_Siang]

I have the same problem too.

My problem started since 17 August 2018 as per last successful backup.

[BhaskarV]

You may want to open a support case and work through the support chain on this.

[Tan_Foo_Siang]

---

@BhaskarV wrote:

You may want to open a support case and work through the support chain on this.

---

Problem is resolved by updating OneView version to 4.00.09

[JTodd1]

You may be encountering an issue with Remote Support that requires intervention from the support team to clean up some files on the file system. Please file a ticket with support for assistance since management console access is required.. This is resolved in future versions of OneView.