Replacement Oneview appliance, won't register with insight online

[T_1_6]

Hi guys,
I deployed a new instance of Oneview, over restoring to a backup for a particular problem that wouldnt go away.
Copied a bunch of configuration stuff over manually, but now despite the new appliance saying its "registered with HP" I cannot get it to hook up with insight online with a passport. 

It does something for 5s, the task completes with no information, and insight remains disabled.

I disabled it on the old appliance, and disabled remote support on the old one too, but the new one is broken for registering with insight online.

Any tips on how to proceed here?

[ChrisLynch]

I would suggest you open a support case and be ready to supply an appliance support dump.

Also, please know that Insight Online will be deprecated later this year.  The functionality that Insight Online provides will eventually be moved to InfoSight.  But there is no migration planned between Insight Online and InfoSight that I am aware of.

[T_1_6]

So now even restoring the original appliance from backup still doesnt show up devices in infosight!

So its all broken top to bottom. Good job on the software HP, some of the most unreliable stuff I have EVER worked with. Standards have fallen so far, its frightening.

Watch now as I will have to likely wait up to a week to get this resolved with HPE "Support". So disappointed, and such a waste of my time and effort.

[T_1_6]

I wish we could get more technical answers on this forum.

I would like to know why is it that when you deploy a new Oneviwew appliance it will not allow you to pair up to infosight online again, and it remains disabled.

Is there a limit on Oneview appliances registered to an hp Passport? Is it a MAC address thing, is it something on the HPE backend which needs 24hrs? Something, anything would be nice.

I'm just sitting here hanging for HPE technical support to respond to a case, and its so frustrating to be left without a workings setup, when you cant find the answers yourself.

[ChrisLynch]

My point about Insight Online being deprecated has not started yet.  And there is no transition from Insight Online to InfoSight.  So if you have an appliance that can successfully connect to Insight Online, it will not connect to, nor transition any data to InfoSight.  My comment was purely around the functionality of what Insight Online provides is moving to a new home.  How OneView connects to that is completely different, and requires new features that do not exist yet.

As for the issue you have, I suggested opening a support case because the UI isn't providing you with the necessary information as to why this is happening.  And the only way to identify why is with an appliance support dump that contains non-customer viewable logs.

And I just did some more digging on this.  It appears to be a known issue with 5.20, and there is supposed to be a document we have that provides a workaround, and should even be a CA.  I'm looking for that and when I do, I'll post here with an update.

[ChrisLynch]

This is a known issue, and we have a CA published with a workaround.  Please review it and follow the steps within.

If you want to use the PowerShell Library instead of CURL, you can do the following API call:

# Connect to the appliance
Connect-HPOVMgmt -ComputerName MyAppliance -Credential (Get-Credential -Username myadmin)

# Issue the DELETE REST API call
Send-HPOVRequest -URI /rest/support/portal-registration -Method DELETE -AddHeader @{"If-Match" = "*"}

[T_1_6]

If this works, I will donate some money to a charity of your choice.

[ChrisLynch]

Once you have followed the steps in the CA, do let me know none the less.

I would also like to understand what features of Insight Online you use.  Feel free to PM me if you don't wish to discuss that in a public forum.

[T_1_6]

Chris you are a genius.

Certainly the appliance is now registered with insight online according to the UI.

The only thing which worries me being a paranoid HPE End-user is that the devices enabled for remote support have not shown up as yet. Should they be manually prompted to initiate a remote support data collection cycle before they will show in the insight portal?

Our HPPassport account for insight integration is only a user, not an administrator, could that be an issue?

[ChrisLynch]

Glad you were able to get Insight Online configured on your appliance.

The data populated into the Insight Portal is done when the appliance collects data from the devices and transmits that to our backend.  You could initiate a manual "Collect remote support data" from the actions menu of server or enclosure resources.  You could also automate this with PowerShell, using the Start-HPOVRemoteSupportCollection Cmdlet.

[T_1_6]

Just did that for all servers with -type basic as the parameter.

Nothing showing as yet.. Should I have done full health for the initial sync up?

Crossing my fingers here something shows up,

[ChrisLynch]

Unfortunately, the person who would know the answer to this question is OOO.  I would wait until tomorrow and report back.

[T_1_6]

They are in! except we have a duplicate of each server, so double the number of systems we actually have.

Not sure what I do about that. My hunch tells me to disable remote support for the current devices, in the hope it takes out both duplicates associated to the S/N and start again!

[T_1_6]

We managed to remove these duplicates that had a different UUID by going back to an earlier backup from another appliance, and disabling remote support twice oddly enough.

Im not gonna complain, thats it sorted now and I can start afresh.

Thank you so much for your deep technical insight and support, you likely saved me from a heart attack through stress.

PM me a charity/good cause, and i will make it right. So nice to have a true professional help us out, I cant thank you enough.

[ChrisLynch]

PM me a charity/good cause, and i will make it right. So nice to have a true professional help us out, I cant thank you enough.

You are welcome.  Just knowing that you are back in working order is more than enough for me.

However, I would still like to know what you use Insight Online for.  Please feel free to reply to this thread, or PM me directly.  As I noted, Insight Online will be deprecated later this year, and would want to make sure that what you are using Insight Online for has a path for you.

[NJK-Work]

Same problem.  Followed the PowerShell commands provided from Chris and it worked like a champ.  Thanks!

NK