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Re: Upgrade to 3.10 failed

 
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Occasional Collector

Re: Upgrade to 3.10 failed

HPE L2 support just fixed the issue on my homologation appliance (SH script to fix the huge session count in the PostgreSQL DB).

The thing is I have 8 appliances to upgrade. Allready checked 4 of them and they have the issue :-(

Hope the fix release will be fast.

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HPE Pro

Re: Upgrade to 3.10 failed

We are working towards a hotfix, as I mentioned, that would eleviate the need to work with L2 support in order to remediate this issue.  As I also stated, I will update this thread, or even create a new sticky thread with the details of the hotfix and accompanying CA.


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Advisor

Re: Upgrade to 3.10 failed

The removal of old hung sessions helped (now there are more than 20000+ on each applainces), plus it was necessary to delete the signed certificate and create a self-signed certificate. Only after this update was successful.

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HPE Pro

Re: Upgrade to 3.10 failed

I'm glad you were able to get your upgrade issue resolved.  As I stated above, I will be posting a sticky thread in the forums with the link to the CA once it has finished publishing.


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Occasional Visitor

Re: Upgrade to 3.10 failed

Having same problem with upgrading to 3.10

Johan_Stridh_SWE
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Advisor

Re: Upgrade to 3.10 failed

Successfully updated 8 of 9 applications (on the ninth another, a new bug :-)).
The path is as follows:
1. delete suspended sessions together with L2 or independently script (bin file).
2. create a self-signed certificate, if the installed signed by the certifying center.
3. Turn off remote support.
4. Start the update procedure.
5. After a successful update, enable remote support.
6. Import a normal signed certificate

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Collector

Re: Upgrade to 3.10 failed

Could you elaborate on how to perform Step 1 and Step 2? 

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HPE Pro

Re: Upgrade to 3.10 failed

You will need to open a support case with HPE Global Support, and reference the Customer Advisory I have pinned to this forum.  That will help you with #1.

As for the certificate, go to Settings -> Security -> Create Self-signed Certificate from the Actions menu.


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