Unable to use Upgrade Manager

[ThsGenius]

Hi,

I'm managing severall clients simplivity clusters.

Usually there's not problem to upgrade but I have 2 of them where I cant use the upgrade manager.

When I run it and put IP and vcenter credentials I immediatly get an error message "Cannot complete login. Please make sure server, username and password are correct".

Of course credentials and Ip are correct because I can connect to the vcenter...

I tried to check and reset vcenter certificates through OVC, check the simplivity plugin, reboot the vcenter...

Nothing works. I'm stuck.

I have opened a support ticket to HP but as usual they do not respect carepack delays. I have D+1 response, and still 48hrs after, no news...

Does anyone has an idea to that ?

I just dont want to do the upgrade through CLI...

[Aditya_A]

Hi,

In most cases, we do end up resolving this using cli, but there are a couple of things that you can try and check.
First, try using a different VM with supported OS, preferably in same management network as the OVC. Please do check for pre-requisites in the upgrade guide. (https://support.hpe.com/hpesc/public/docDisplay?docLocale=en_US&docId=a00131392en_us).
Next, you can update vCenter credentials on OVC using dsv-update-vcenter command and check upgrade manager for any progress.
You can also try creating a new user with full administrator privileges and try with the new username and password.

Although like I said, we may end up using CLI to fix or upgrade, hence I'd recommend to work closely with Support.

[Aditya_A]

Hi, 
Please let me know if you were able to resolve the issue.

[johnmiller]

I get your frustration about waiting for help with the issue. Here's a quick rundown of things to try for fixing the "Cannot complete login" error in Simplivity Upgrade Manager:

1- Check vCenter info: Make sure you've got the right vCenter IP and login details. Check by logging into vCenter UI.
2- Validate certificates: Confirm vCenter certificates are valid at Administration > System Configuration > Certificates.
3- Plugin check: Ensure Simplivity plugin is installed and active in vCenter Plugin Manager.
4- Reboot vCenter: Try restarting the vCenter server.
5- Still stuck? Consider reaching out to HP support for further help.

More tips:

1- Test FQDN: Use full domain name instead of IP in Simplivity Upgrade Manager.
2- Admin account: Try logging into vCenter with an admin account.
3- Different browser: Attempt Simplivity Upgrade Manager in a different browser.
4- Disable security software: Turn off interfering security software.

Hope this helps!

[Sunitha_Mod]

Hello @ThsGenius,

Let us know if you were able to resolve the issue.

If you have no further query and you are satisfied with the answer then kindly mark the topic as Solved so that it is helpful for all community members.