Synergy Uplinks Not Coming Up

[CRD]

Good day

Want to ask for some advice. We are struggling to get uplink cables for a Synergy Frame VC up.

VC type = Virtual Connect SE 100Gb F32 Module for Synergy (firmware version: 2.6.0.1001)

Cable used = HPE BladeSystem c-Class 40G QSFP+ to 4x10G SFP+ 3m Direct Attach Copper Splitter Cable    721064-B21   (this cable is listed on VC quick specs)

1st Cable is connected on VC Bay 3 port Q3 and connected to Huawei S6730 TOR Switch 1 (utlizing 4 ports on the Huawei switch)

2nd Cable is connected on VC Bay 6 port Q3 and connected to Huawei S6730 TOR Switch 2 (utlizing 4 ports on the Huawei switch)

In oneview this alert appears and connections is not coming up for both cables. (uplink sets is created in oneview)

Network engineer had a look on the Huawei switch and the below is what the one port says for example

The Network engineer did as a test unseat the 8 cables on the Huawei switches, changed the ports config to "Base-Fiber" to see if it helps but as soon as the 8 cables are seated on the Huawei switches again then the ports automatically changes back on the Huawei switches to  "Base-Copper" and the links are still down.

Any advice would be appreciated.

Thanks

[TVVJ]

Hello,

Please refer to section "Uplink port and forward error correction" of the "HPE OneView 8.8 User Guide for HPE Synergy" and see if it helps.

Regards,

[CRD]

Hi

Thank you

Had a look but seems to be only relevant to 25Gb and 100Gb, in this particular case its 10Gb speeds.

But thanks

[MV3]

Hello,

The cable is compatible and is a Direct Attach Copper Splitter Cable. We believe that some settings related to cable connectivity might need adjustment on the switch end.

Cheers...

[support_s]

Hello,

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[CRD · Accepted solution]

Good day

The problem was resolved. 

The Network engineer updated the Huawei TOR switches OS version to the latest and it resolved the problem.

Thank for all the advice.

[Sunitha_Mod]

Hello @CRD,

That's Awesome! 

We are extremely glad to know the issue has been resolved and thank you for keeping us updated.