Integrating HPSIM and ISEE

[Juan de Los Palotes]

Hi guys

I'm new on this products, I have to install ISEE on 4 Windows Servers, but I want to use HPSIM to send message from ISEE Client to HP Support Service. How can I make this configuration on ISEE Client and HPSIM Server?

Thank's in Advance
Charles

[Liem Nguyen · Accepted solution]

Hi,

HPSIM alone will not be able to send incidents to HP, you need to install Remote Support Essential:
http://h20219.www2.hp.com/services/cache/452199-0-0-119-240.html

However, ISEE itself can send incidents to HP, we called this ISEE v. 3 (A.03.95.5xx), while HPSIM + RSP is called ISEE v. 5 (A.05.xx).

With HPSIM + RSP, there is no need to install ISEE client software on each Windows machine. They don't work together.

Hope this helps,

[Juan de Los Palotes]

Hi Liem

Thanks a lot for your response. Where can I download that version for ISEE??

[ITRC Test-CH]

Hi Carlos,

Download the HP-SIM kit V5.1 or newer from www.hp.com/go/hpsim. Select the component "Remote Support Software Manager".
Before you continue with the next step, check that you have connection to isee-updates.americas.hp.com and services.isee.hp.com via port 443.
The A.05.05 HP Service Essentials Remote Support Pack CMS Prerequisites and Managed Systems Configuration Guide (PN 5992-4049) describes the next steps.