IRS services seem to be started, but Web site failing to connect ERR_CONNECTION_REFUSED

[MWB-UK]

Also, nothing seem to be listenng on port 7906.

Event log seem to have repeated 500 errors for HPRSMAIN...

Problem found while checking process--HPRS_EXECUTION:
com.hp.uca.exceptions.launcher.CanNotStartProcessException: com.hp.uca.exceptions.launcher.CanNotStartProcessException: com.hp.uca.exceptions.launcher.CanNotStartProcessException: Cannot start HPRSExecution.
at com.hp.uca.hprsmain.HPRSMain.launchHPRSExecution(HPRSMain.java:970)
at com.hp.uca.hprsmain.HPRSMain.startProcess(HPRSMain.java:879)
at com.hp.uca.hprsmain.HPRSMain.restartProcess(HPRSMain.java:2286)
at com.hp.uca.hprsmain.HPRSMain.restartProcess(HPRSMain.java:2308)
at com.hp.uca.hprsmain.HPRSMain.restartProcess(HPRSMain.java:2308)
at com.hp.uca.hprsmain.HPRSMain.restartProcess(HPRSMain.java:2308)
at com.hp.uca.hprsmain.HPRSMain.startProcesses(HPRSMain.java:801)
at com.hp.uca.hprsmain.HPRSMain.windowsRun(HPRSMain.java:664)
at com.hp.uca.hprsmain.HPRSMain.startWindowsService(HPRSMain.java:494)
Caused by: com.hp.uca.exceptions.launcher.CanNotStartProcessException: com.hp.uca.exceptions.launcher.CanNotStartProcessException: Cannot start HPRSExecution.
at com.hp.uca.hprsmain.HPRSMain.launchHPRSExecution(HPRSMain.java:964)
... 8 more

Any thoughts on checks I can perform?

[pkolls]

Having the same issue, following.

EDIT: Re-installing the HP IRS software resolved this issue for me. All config settings and connected devices were retained in the postgres db. 

[Suman_1978]

Hi @MWB-UK 

Have you also tried to reinstall the IRS to get this issue fixed?

Thank You!
I work with HPE but opinions expressed here are mine.

[MWB-UK]

@Suman_1978 

Hi - Yes, I tried to install it again.  But the most recent version I can download was 7.14.0.563 (which clainmed to be newest) but it failed to install with the error that the installed version was newer (7.14.0.0575).  I started to look into the guts of the C:\ProgramData\HP\RS\DATA\SWM\LANDINGZONE folder to find the installation files (presumably from autoupdate?) but this looked like on opportunity to dig myslef into a deeper hole.

Right now I am questioing the effort of starting again v what the product brings to the table.  As a colleage would say.  Is the juice worth the squeeze?

[Mr_Techie]

@MWB-UK 

Good day!

The error messages says that the HPRS Execution process is unable to start, which is likely the root cause of the website not being accessible on port 7906. Here are the below ones, you can give a try:

* Check the configuration files for HPRS and the associated services are correct and have not been corrupted. Look for any typos or misconfigurations in paths, port numbers, or other critical settings.

* The error message suggests repeated attempts to restart the HPRS Execution process. Look into the detailed logs (HPRSMain and HPRSExecution logs) around the time the failures occurred. The root cause might be detailed further down in the logs.

* Check that port 7906 is not being used by another application. You can use commands like netstat -an | find "7906" (on Windows) or sudo netstat -tuln | grep 7906 (on Linux) to check if the port is in use.

* Make sure your firewall or security settings are not blocking port 7906 or any other ports/services that HPRS Execution might be using.

* If the issue persists, consider reinstalling or updating the HPRS component. There might be a patch or update available that addresses this issue.

I hope this helps! Let me know..