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тАО03-29-2006 01:13 AM
тАО03-29-2006 01:13 AM
Re: ISEE Install
I have three log files;
makeGUID.log
submitIncident.log
and
submitData.log
however I only have an entry in makeGUID.log which is;
# Created Fri May 27 17:53:47 EDT 2005
Fri May 27 17:53:47 EDT 2005 SUCCESS: deviceGUID=27175347-0505-1471-2747-2238043
38300
Regards,
Chad
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тАО03-29-2006 01:41 AM
тАО03-29-2006 01:41 AM
Re: ISEE Install
Do you have a mad.log? This log will contain the detailed info.
Also, since you are getting a connection refused on port 5060, you may want to check with your network people if the port is open. One common network security feature is to only open ports as needed, and then only to specific addresses.
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тАО03-29-2006 01:42 AM
тАО03-29-2006 01:42 AM
Re: ISEE Install
If you cannot logon to ISEE GUI, check to make sure mad daemon is running:
ps -ef | grep mad
To start it up:
/sbin/init.d/hpservices start
Also, make sure you have ISEE version 3.95.026:
swlist | grep -i isee
Regards,
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тАО03-29-2006 01:54 AM
тАО03-29-2006 01:54 AM
Re: ISEE Install
I checked to see if mad daemon was running but it did not return any results, on an already configured server for isee I get back the result 'mad -u root -g bin'
Is this mad daemon?
ISEE version is A.03.50.861 on this system and a working system we have A.03.50.80 so i think the version is ok.
I tried to start hpservices and I got the message "Note: hpservices not configured for startup"
Any further help appreciated.
Chad
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тАО03-29-2006 02:12 AM
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тАО03-29-2006 03:01 AM
тАО03-29-2006 03:01 AM
Re: ISEE Install
I am now in, what is SPOP?
On one of our previously configured ISEE clients it says Servername = isee.europe.hp.com (configured by a hp engineer)
I am not sure what our configuration is?
Is there a way to tell whether I am to use standard or advanced configuration?
Also with the change to hpservices.conf file "start_tunrer" entry now set to 1 does this mean these services start on reboot now?
Sorry about all the daft questions, I have never done this before!!
Chad
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тАО03-29-2006 04:04 AM
тАО03-29-2006 04:04 AM
Re: ISEE Install
Chad,
Yes switching the flag to 1 will now mean ISEE atarts automatically at boot.
If you use the same settings as your other servers, you will probably be ok on the configuration.
standard versus extended suppport is defined by the service level/response time you contracted for.
You may want to read the attached doc - it has all the details for setting up/maintaining isee
http://docs.hp.com/en/5990-8547/index.html
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тАО03-29-2006 08:36 AM
тАО03-29-2006 08:36 AM
Re: ISEE Install
Don't forget to modify /etc/rc.config.d/rstemsListener:
# Turn on the RST EMS Listener
RST_LISTENER=1
Then start it up:
/sbin/init.d/rstemslistener start
That process is listening on port 1402 for hardware error.
Regards,
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тАО03-30-2006 01:33 AM
тАО03-30-2006 01:33 AM
Re: ISEE Install
The ISEE interface has now been configured as standard configuration and the ems listener has been started.
When ISEE opens I get no details about the server it is running on e.g. the brown box with your computer as the header.
I have looked through the documentation but I am at a loss of what I need to do now?
Regards,
Chad
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тАО03-30-2006 06:29 AM
тАО03-30-2006 06:29 AM
Re: ISEE Install
Look back my ld message, you need to get ISEE version A.03.95.026 from:
http://software.hp.com
This will correct the problem.
Regards,